Hi all,
Currently getting this error in both 9.1.1 and 9.1.1 SU 2. Customer sends email, gets auto response from UCCX, email comes to agent desktop but agent can not see email at all.
on the client side of the logs, we are getting the following
2014-08-23 09:44:37,632 WARN EEMUI3003 [EmailAppletExecutor_2|SetActiveEmailCommand#run:147] The Applet could not load the assigned email: <com.calabrio.emailmanager.server.base.EmailMessageData{messageId=134421663,uniqueId=-1685257831,csqId=5,folder=Assignments/agent/134421663.5,recipient=Contact Center <uccx@home.domain.net>,to=Contact Center <uccx@home.domain.net>,cc=,bcc=,sender=Administrator <Administrator@home.domain.net>,replyTo=Administrator <Administrator@home.domain.net>,subject=Testing 2,received=1408754792000,respondFrom=uccx@home.domain.net,messageState=5,deletedBy=,handledBy=,handledDate=0}>
2014-08-23 09:44:37,633 STACK [EmailAppletExecutor_2|SetActiveEmailCommand#run:148] java.lang.NullPointerException
at com.calabrio.cad.eem.client.EmailApplet.onLoading(EmailApplet.java:501)
at com.calabrio.cad.eem.client.connector.EemConnector$6.run(EemConnector.java:404)
at com.calabrio.cad.eem.client.connector.EemConnector.notifyLoading(EemConnector.java:414)
at com.calabrio.cad.eem.client.cmd.SetActiveEmailCommand.run(SetActiveEmailCommand.java:69)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
2014-08-23 09:44:37,633 DEBUG [EmailAppletExecutor_2|EemConnector#notifyError:375] Notify error <An error has occurred.>.
