11-10-2010 05:57 PM - edited 03-14-2019 06:52 AM
I have a 9971 and I'm trying to login to cad 7.0(1) and the error is The device is restricted. Cannot login. The device is set to allow cti control. I had a 7965 which worked with no errors. I did have to create a special profile for this phone to enable fcp but aside from that nothing different. Thanks in advance.
Solved! Go to Solution.
11-10-2010 07:34 PM
Hi Roger
I assume UCCX version is 7.0(1), if this is the case then 99XX model phones are not tested with 7.x version and they might not work. (by the way i tried in my lab server and CAD login fails with the same error)
These phones are tested with UCCX 8.x version
Hope this helps
Regards
Anuj
11-10-2010 07:34 PM
Hi Roger
I assume UCCX version is 7.0(1), if this is the case then 99XX model phones are not tested with 7.x version and they might not work. (by the way i tried in my lab server and CAD login fails with the same error)
These phones are tested with UCCX 8.x version
Hope this helps
Regards
Anuj
11-11-2010 04:57 PM
Hi Anuj, thank you for the info. We are using uccx 7.0(1) and I do have plans to move to v8 so that is good news that I can use the 9971, thanks again.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide