the Direct transfer not working in finesse

[hussen2015]

when the agent received the call the agent was not able to use the direct transfer when using the direct transfer the finesse give me the following Error:

error cancel perform operation error code cti-1

in another hand, the consult transfer works fine

[brian1mcc]

Try changing this registry key:

PG Registry: \\ICM\<icm instanbce>\PG<x>A\PG\Current Version\JGWS\jgw1\JGWData\Dynamic\UseRedirectAddressSearchSpace

Set it to 2. This will mean that the devices CSS is used for the transfer. No restart of the PG is required.

[binhkdinh]

We had this exact problem in our new UCCE 12.6(1). Changing the registry key to 2 works perfectly.

Thank you
-Binh