Hello All,I have noticed that when a call comes in to UCCX the ANI that shows up in CDATA is that of the Unity connection port instead of the outside caller id. I do have the service parameter in call manager that states "Display Original Calling Num...
What is the max concurrent calls support per instance/tenant of Webex CC Premium? There no such document indicating of max number, but I think it is still 400 max concurrent calls. So please someone confirm it. Thank you so much.
Hello all,I had couple of skills on my agent ID . today all sudden they are removed ... how to find is it system issue or someone removed.where to find the logs.we use WebEx CCE.
Hello, Could someone please help me understand the difference between two CUIC (12.6 version) reports Call Type Queue Interval vs Call Type Historical Service Level calculation. I ran Daily reports and compared the two which return different SL perc...
hello everyone, i hope you are well. In ECE 12.5, im triying to configure just one folder (not inbox) from an email address, this to be used from the retriever service. Is this factible? Thanks in advaced. Kind Regards.
I have a very basic question. Is is possible to rename the CVP VXML application (Deployable application) without having the Call Studio project ? Will it work if we just rename the folder? Actually I have an application deployed already and now I ju...
Hi We are using ECE for email and chat integration. We have configured business rules and workflow to receive emails, however now we want to be able to send email using the logged in mailboxany help appreciatedRegardsAmith
Hello ,we have webex CCE lab right now.I wanted to see how many agents available from CUIC , but I dont see any values . And I have admin rights as well.could anyone help me this what could be the reason . I have attached a screenshot also.
Can someone help me design a sql query to get the abandoned calls while waiting on queue + the abandoned calls while ringing on Agent. I'm trying to use this query on UCCE 11. Also it would be very beneficial to to include the caller ANI in the quer...
Hello, I am trying to find a way to get the Average call handled per month for each agents. Cisco Unified Intelligence Center 11.6 Thanks,
I created this post to ask Cisco support team to update timeZone file for UCCX 12.5 SU1 server..The current file is old and is related to October 2021.The file name is: (ciscouccx.dst-updater.tzdata-2021a.el7.cop.sgn) Now the file related to CUCM 12....
I have a working custom designed chat application using REST ECE Messaging APIs. Now I want to extend this to allow agent's to send attachments to customers. When an agent send's an attachment, as expected, I receive a callback on my apps webbook URL...
Hi all, I have Enterprise Chat & Email running on version 11.6. It is using the Database Cluster of the customer. Now I need to change the hostname of the external database in my ECE configuration. Does anyone of you know if this is possible? I canno...
Hi all, since last Friday all calls on both my contact centers (not in HA) get stuck in the queue and don´t pass on to the agents, who are all on ready. I already did read a lot on this board and other similair issues and I checked a lot of stuff an...
Hello, I need your help regarding obtaining some values from a JSON array in UCCX? Here is a JSON file example:{ "took": 252, "timed_out": false, "hits": { "total": { "value": 1, "relation": "eq" }, "hits": [ { "_sou...
