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I have a dept requesting modification to the "Agent Not Ready" historical report.  They would like individual summary lines for each agent, as well as a separate summary only report version that does not show each interval. I know in the old version ...

Cisco Unified CCX Administration - System version: 12.5.1.11002-481 (su2-ES04)I have an odd issue with Finesse and trying to determine the best way to troubleshoot this.Any suggestions welcomed.My agent this error randomly when already on a call.When...

Hi All. In CVP Call Studio, when you get a Data Session or Element value, is there a way to extract a portion of that value? Say you get  "011-45 ABCD EFG" and I just want to get the non-numerical value ("ABCD EFG") to use for other things like TTS p...

SANJ21 by Beginner
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  • 2 replies
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The prior EIM/WIM versions allowed to be setup in stand-alone mode (i.e noy integrated with UCCE).  Does ECE still allow stand-alone mode? One of the drivers in the past for stand-alone with email, was for companies that needed to be able to search a...

UCcomp2007 by Explorer
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  • 8 replies
  • 0 Helpful votes

Hi,I am working on integrating finesse with my application. I am using UCCE 12.5.I want to develop a feature to make automatic outbound calls to users who dropped from the IVR after waiting for some time in the Queue.I am new to UCCE and am going thr...

Team,We are running UCCE 12.5.1 with ECE 12.5, we keep getting this Email Subject alert often Workflow could not create email through the Auto-acknowledgement node Here is the content of the alert email:Error: The workflow could not create the email ...

Hi, I would like to know if its possible to export an email in Cisco ECE and save it locally on a disk? Our requirement is to export the complete customer email as-is and attach it to SAP application for another dept. to approve/verify it. If this ...

Hey everyone, I have a customer who is testing ECE 11.6, email only.  They are asking if it is possible to historically search through emails (From address, customer contact, name...etc.)  The only place I have seen anything close to this is in the E...