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Time difference AI and AST

roberteliasson
Level 1
Level 1

‎05-20-2015 02:12 AM

Hi,

When comparing at Agent_Interval.LoggedOnTime with the duration between Agent_State_Trace.Eventname=1 and Agent_State_Trace.Eventname=0 there is a time difference.

When doing the comparison on an Agent they had:

LoggedOnTime: 08:48

Duration between Eventname 1 and 0: 09:02 (Logged in 10:00 and Logged out 19:02)

Anyone who can explain why there's a difference on 14 minutes between these two? Which one is correct?

Thanks in Advance!

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Jameson Gagnepain
Level 7
Level 7

‎05-20-2015 06:09 AM

Robert,

Can you post some sample data for this? Which specific fields are you using for times?

-Jameson

-Jameson
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