I just realized that I have not received any email notifications from this forum since Feb. 12, 2015. But looking I can see that there have been postings since. Was something changed on Feb. 12 that would have affected the email notifications?
I've tried to use wildcards such as *1234 when using MediaSense Search and Play with no luck. Can wildcards be used in the MediaSense search and play application?
We upgraded from 8.0 to 10 and our custom java code is now failing across all custom elements (these elements facilitate communication back and forth with a BOS). We confirmed the version of java is 1.6(24) in the new install and was 1.6(17) in the ...
Is it possible to use the VXML bargeintype property in prompts in CVP? In a particular menu if a caller presses a DTMF or says something that is in the active grammars we want to stop prompt playback and act on the input. However, if they say/press a...
I created a Real Time report which returns data.My issue is that I do not get the normal object selection in the Basic Filter section.Imported reports have the option to select the "Key Criteria Field" using left/right arrows similar to the old WebVi...
Good day! I need to create titles of fields and a piece of information which an user will fill out in Russina language. For example, how can I sent a value of variable "xtensionField_chatAgentJoinTimeOut" to another page. I have an issue with coding ...
One of our partners has the following question:"I had a quick question for you. We are thinking about quoting the new C240 M4 Medium Density Business Edition 7000 server (part number BE7M-M4-K9) for a Contact Center RFP. Upon using the Cisco Virtua...
I am trying to make a gadget where a new window/tab will show up with every incoming call. The new window is our CRM application and it is being prepopulated based on a call id from the Call Variables.I had installed the Screen Pop sample on our 9.1....
Hi, Guys,I have problem to parse the Agent State Event(MessageType = 30)the first problem is there are float tag that not match the document.after I read all the fix part, according to the document, the first float tag should be CtiClientSignature wh...
I downloaded and installed the EmbeddedSFDC gadget from the 10.5 Sample Gadgets but when I try to login I keep getting an error message stating 'This content cannot be displayed in a frame'. The gadget shows in my desktop and I get the login and pas...
I am working on Agent Request API . The word "callback" is confusing in the given sentence taken from Cisco guide:"Cisco SocialMiner works in a Contact Center Enterprise (CCE) solution to process the request from itsinception through the delivery of ...
Hi, We are upgrading from CVP 8.5 to CVP 10.5. In Call Studio 10.5, i sometimes get NullPointer error. For example, when i try to add a new audio element to the callflow the error occurs, i clicked Ok, then try to delete the element and get the er...
We are upgrading from CVP 8.5 to CVP 10.5. I notice that after running my antbuild script that builds my custom java aplications and puts new jar files under deploy/java/application/lib folder, i start to get NullPointer errors. For example, when ...
We are moving our .net thick client application based on CTIOS to server based web application. I saw long back in one of the post, tailored version of CTIOS application client library (CTIObject.cs etc files) for web application. I am finding hard t...
Instead of using CTIOS Toolkit which looks like it is COM based. Is there a web service api document that you can use to code your own .net client for Cisco CTI?
