Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Finesse Multi-line

I am using UCCX 10.5 and Finesse 10.5, if an agent telephone have 2 extensions, one for inbound call distribution, one for agent own used(agent talk to agent or talk to PSTN). If I want to make that when the own used extension is using (i.e. talking ...

LoggedOnTime by Skill Group?

Hi all,I´m wondering if there´s any possibility of gathering time logged in by Skill Group?Example:Agent total login time - 9 hours- LoggedOnTime SG1: 6 hours- LoggedonTime SG2: 2 hours- LoggedOnTime SG3: 1 hourI tried creating a query where I can fi... CTIOS Agent and Manager Montioring

Hi,I created a quick simple program to test a login that successfully connects to the hosts and logs in the agent (successfully); however the manager tool still has the state of that ext as LogOut; but if i do queryagentstate, it shows logged ...

cahafad01 by Beginner
  • 1 replies
  • 1 Helpful votes

XSD schema definitions for Finesse objects

Hello,I am using the Finesse Web Services for linking UCCX with a server side component written in .Net. This works out well. I am able to successfully authenticate and send messages. The web service is well documented and intuitive.To make things mo...

j.went001 by Beginner
  • 2 replies
  • 0 Helpful votes

Pop up Gadget by Firefox problem

In Finesse, I insert a web page pop up gadget in desktop, when a call arrives, a web page (saying will appear in the gadget, it works ok in IE but not firefox. What should I check to make it enable in firefox. ThanksAndy

Help with improving query

Hey everyone,I need some help with improving a query, since it seems like it´s too many characters in it and every night the bottom of it gets lost in Cisco..Here´s a bit of the query I think (and hope) can be reduced the most.As you can see, the Wra...

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