Contact Center

Hi,When comparing at Agent_Interval.LoggedOnTime with the duration between Agent_State_Trace.Eventname=1 and Agent_State_Trace.Eventname=0 there is a time difference.When doing the comparison on an Agent they had:LoggedOnTime: 08:48Duration between E...

Team,i am looking for capturing audium exception in my custom decision element.i dont want to use error element. is there any way i could just handle in the same custom code itself?i wrote this element to handle db exception, but now i am facing chal...

We are upgrading from CVP 8.5 to CVP 10.5. I export application from Call Studio 8.5, import it in Call Studio 10.5. The application is valid on Call Studio 10.5, This is T1 time. I try to add a new audio element to the Main Page, save, then, delet...

I must open some web site when new chat message is comming. But Finesse with UCCE not suppport chatting, so I added eGain gadget to Finesse. How can I do that? Maybe eGain gadget support that or someone has any idea?

Hej.Have do i make a call from a Embeddeb Web page, og should I load my embeddeb page in an other way to make the call.In CAD i was easy with the pages in the build in browser, and i want the same functionality i finesse.Best regards Thomas

As per the finesse developer guide:[quote]Each error includes a failure response, error type, error message, and error data. The following is an exampleof a failure message format:<ApiErrors><ApiError><ErrorType>Authentication Failure</ErrorType><Err...

Hi All,We need to know ,Timeout for Request which are doing using gadget.io.request() method, as we have some requests using external web service, which is taking response time as 10sec, for such a kind we are getting response as http 504, we all kno...

Hello.I have developed the next flow. The digits element named "get_DTMF" reproduced a TTS audio (with "barge in" activated).The application, iterates several times, depending of the results of a database query, until reach the limit of messages that...