Time of Day Routing

[Tony C]

UCCX has a time of day routing that works in 15 minute increments, however my call center has requested a change to their hours which has them opening at 8:35am.  Reading through other posts I think it would be simple enough to do through variables and a set current time step in the script, but they have requested to open at 8:35am M-TH and 9am on Friday and that's where I'm getting confused.  I don't see a set day of the week step in the editor.

The business hours requirement are M-Th 8:35am - 12:45pm > Close for lunch> 1:30-5:15pm.  Friday 9:00am - 12:45 > Close for lunch > 1:30-4:45pm. 

Any ideas? 

[Ibrahim AlQumairi]

There is a new feature that starts from the UCCX 12.0, it is a script step that could calendar 

With the calendar step, you can manage your time in more than one-time range per day
 
For more info about this feater, please check the below link:

https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/218017-configure-unified-contact-center-express.html

[Thomas G. Johannesen]

what version of UCCX do you have ?