10-12-2009 12:56 PM - edited 03-14-2019 04:42 AM
I have a script which brings a caller to a menu, depending on what option they press it transfers them to a DN. Is there a way I can track which option has been selected or how many times the call has been transfered to number from this script?
thanks.
10-12-2009 01:00 PM
Sure - integrate to a database.
Regards,
Geoff
10-12-2009 01:02 PM
You mean write a record each time? I was looking for something simpler
10-12-2009 02:40 PM
you could use the set enterprise call info step to set one to the Call Peripheral Variables to some value for each different choice/destination. Then you can use the Call Variables report to get this info
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