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HiWith UCCE - ICM version 7, how does the redundancy work, meaning, which are the processes on logger, router, ccm-pg, vru-pg which work in redundant manner, such as configlogger,histlogger or replication process.ServicesLogger-recoverycsfsreplicati...

I am testing UXXC7 with IBM WebSphere 5.1.3 for ASR.The URL that it uses for MRCP is rtsp://<ip>:554/recognizerHowever, WebSphere uses /media/recognizer, and thus reports an Invalid media URL error.is this a know issue ?

I am running version 7. I am trying to set up the subsystem to point at an external database (SQL2000) I have set up the ODBC connection which works fine, but when I try and enable it in appadmin I get an error telling me either the DSN, userid or pa...

Hi all,I need to write a UCCX 7.0 application that allows a caller in a queue to press 1 to schedule a callback and then enter the time to be called back in 24 hour clock format - i.e. the caller would press 1 7 3 0 to schedule a callback at 5:30pm.I...

HiIn UCCE with ICM PG, the PG has the mdsproc and pim component services. If the PGs have redundant pair, say PG1A and PG1B, with PIM configured for the CCM and CVP, what does PG1A mdsproc Active mean? Also PIMs can be active on either of the PG serv...

I created this script. I validated it with the validate tool. It sits quietly for a few seconds then it rings and then gives me a recording that the system is currently experience a system error. Any help would be appreciated. Thanks.

Hi all,I have some questions regarding the migration path for IPIVR 3.5.4I am looking into migrating to IPIVR 7.x from IPIVR 3.5.4 and below are some questions that I have in front of me right now.- Can I do a direct upgrade from IPIVR 3.5.4 to IPIVR...

I have a script which brings a caller to a menu, depending on what option they press it transfers them to a DN. Is there a way I can track which option has been selected or how many times the call has been transfered to number from this script?thank...

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Does it backup your scripts and WAV files?

I know we all route calls based on ANI/Call ID. I have an application in UCX looks for DNIS, 800 number called by customer and routes based on 800 555 1234 or 800 555 1244 etc.I keep getting my dialed number value, DNIS as my CTI Routpoint 5000. I...

I remember reading somewhere (perhaps with the docs accompanying the 5 free UCCX licenses that come with CCM) that a UCCX standard or enhanced license should not be used to run Auto Attendent, or similar self services scripts.It said that IP/IVR sh...

Dears,in an ipcc deployment v7.2.7 with ctios client version 7.0. when the agent puts the caller on hold and resumes later on an error message is popped out: "IPCC ERROR [20015] unable to hold call". Any idea what could be the cause of that error?wha...