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Transcribe Element with a 6+ seconds silence delay

kbarros
Level 1
Level 1

CVP: 12.6.2
VVB: 12.6.2

*UCCE environment*

I have developed an application to get the callers utterance and be later processed, but with the Virtual Agent / Transcribe Element, it uses Google Speech-To-Text API, I'm getting a 6+ seconds of silence after saying the phrase, for example: Hello, my name is John (3/4 seconds to say) + 6 seconds of the blank silence (I checked that it is the VVB receiving the callers utterance), and ,from a user perspective, it is not very user-friendly, is there any way to mitigate that blank silence? 

kbarros_0-1719860117230.png


The Final Silence parameter is already set to be 1 second.

kbarros_1-1719860175208.png

In advance, thank you

1 Reply 1

Quigath
Spotlight
Spotlight

At the end of your audio test are you pressing # or waiting for the timeout?