UCCE 11.5: CVP call server status is partial

[mr_cisco_cisco]

I have a sprawler setup in simplex mode in a lab environment.  CVP, ICM and virtual voice browser 11.5

CVP call server status shows as partial.  

If I click on partial it shows:

ICM Service:  Stopped

IVR Service: Partial Service

SIP Service:  In Service

Infrastructure:  In Service

I'm trying to determine what is causing ICM Service to show as stopped. 

I have validated the IP addresses in CVP.  In ICM all the services (distributor, loggerA etc) are running.  I also rebooted CVP/ICM.  

What am I missing?  

Also what logs can I collect to troubleshoot?

[mr_cisco_cisco]

It's alive!!!

SIP state: In Service Dump SIP State Machine
ICM state: In Service
IVR state: In Service
Licensed PortManager: TOTAL [30] AVAIL [30] IN USE [0]
Licensed For Reporting: false

Also from the log file:

4: 192.168.138.12: Jul 29 2017 06:34:49.118 -0700: %CVP_11_5_ICM-3-LOGMSG_ICM_SS_GENERAL_INFO:   new VRU PIM connection SYN RemoteAddress=192.168.138.11,RemotePort=57507,LocalAddress=192.168.138.12,LocalPort=5000 [id:2007] 

There was a config error in VRU PIM.  The VRU host had the wrong IP.  

Thank you everyone for your input !!

[Chintan Gajjar]

Please attach the CVP logs, looks like the VRU PG connection is still not established. either give it some time or attach the logs we can look at here.

[nsuriyal]

if network connectivity to VRU PG is good then Recycle the service of VRU PG will bring the ICM partial service to In service