UCCE 12 Fresh install issue

[leonardolopes]

Hello guys,

I’m trying to install ICM (CCEInst  iso) under windows 2016 server as recommended by Cisco matrix compatibility , but after install sql 2016 sever and try to install icm , I got SEVERE error , indicating that installation require Windows Server 2012 R2 ... should I install Cisco CCE under Windows 2012 R2 and then upgrade to Win Server 2016 ?

thank you guys in advance 

[Omar Deen]

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but after install sql 2016 sever

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You need install SQL 2017.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/ucce_compatibility/matrix/rcct_b_112cce-solution-compatibility-matrix.html#reference_DD064F6B2F9A4EC41049D868B9D95468

[leonardolopes]

Hello Omar 

I just updated it to SQL Server 2017 (after remove 2016 version ) and still requesting Windows 2012 R2 ... 

[Omar Deen]

Can you post a screen shot?

also, have you gone through staging the OS and SQL per the staging guide?

[leonardolopes]

Hey, Yes I followed staging guide but ISO file I used is not the last one with correction allowing Win 2016 Server.

[Sasikumar Divvela · Accepted solution]

The iso which you are using must be old. There is a new CCE iso made available to customer (around a month back) which supports 2016 OS. Please try to get the latest iso and try installation. 

[Omar Deen · Accepted solution]

Sasikumar is correct, you need an updated ISO.

Here's something a little more specific...

• Install Windows OS 2016 (SQL 2017 if Rogger \ AW-HDS-DDS)
• Install CCE 12.0 media (should be new ISO)
• Mandatory Patch should be installed
• Newly respin ES patches as required should be installed after the mandatory patch (ES26 onwards - see image below)

[leonardolopes]

Hello Guys,

you are correct , my ISO file don't allow installation under windows 2016 server, as I can't find the ISO file on CIsco website I decided to install UCCE ICM 12 under Windows Server 2012 R2 , I was able to install it correctly.

Thank you so much for your support

Leonardo

[leonardolopes]

Thank you Omar for this details, I'll apply the patches to allow Win2016 Server, tks.

[Omar Deen]

If you're going to do an over-the-top upgrade of the OS and SQL, here's some specifics...

• Upgrade Windows OS from 2012 to 2016 (Upgrade SQL 2017 if Rogger \ AW-HDS-DDS)
• Install ES_18 to make old 12.0 compatible with new OS 2016 platform
• As required install newly re-spin ES's
  • Note 1: Mandatory patch is not applicable or required for this scenario
  • Note 2: If on old system (windows 2012 - CCE 12.0) any old ES installed -- present recommendation is to uninstall the ES prior or after the upgrade and install the re-spin ES, Refer to the table in section "Information on Re-Spin patches"

Here's a link to the Engineering Specials for 12: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/ucce_b_unified-contact-center-enterprise-engineering/ucce_b_unified-contact-center-enterprise-engineering_chapter_0101.html

Also, the new ISO should be available to you through the Product Upgrade Tool. If not, open a TAC case or contact your Cisco rep

[leonardolopes]

Hey Omar ,

Oh nice..... I'll try it soon, thank you :-)