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Valentin007_2
Beginner

UCCE 7.5: How to make automatic filling of wrap up codes in CAD

Hello, All!

In some situations we need to automatically filling of wrap up codes.

For example - agent is in the Outbound mode, customer not home, agent push "Customer not home" button, and after call must fill wrap up code "Customer not home". We want in this case to automatically filling wrap up code.

Is It possible?

May by - with creation custom button that will set outbound call result and fill wrap up at the same time..

Thank you!

2 REPLIES 2
Amer rajai Sha'er
Rising star

Hello,

Wrapu-up is a reporting method, not telephony or UCCE method , what you can do in the outbound case is to do the call back but i had never saw a wrap-up to be used as a filling .

i think your best option is (if you really need this) is to go to a third party CRM agent software that is capable of doing such thing.

Amer

Amer, third party CRM - is very expensive solution for such a small feature.  I'm interested in implementing this feature by standard Cisco methods. Thank you!

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