UCCE 8.5 CUIC REPORT

[Srinivas Divakar K]

Problem: According to above custom Query and result, I noticed (i.e. starting from ROW 5 - highlighted in red) that next call start time kicks off soon/before previous call End time. Please advise what’s wrong I am doing here.

i have attached custom query please review and assist.

regards,

srinivas

[Srinivas Divakar K]

thanks for all your time Geoff and Chintan

i tried below Agent Call Start Time = dateadd(s,- (

 TerminationCallDetail.DelayTime +  TerminationCallDetail.TalkTime+
TerminationCallDetail.HoldTime + TerminationCallDetail.RingTime ),DateTime) (valid only for agent leg)