UCCE all tool's exact function and integration

[Arjun Kamble]

Hi All,

please provide main function of  below all tools and applications 

1) ICM

2) PG

3) IVR

4) CVP

5) VXML

6) Ingress Router

7) Logger

8) Call Router

9) Finesse

10) Dialer and Campaign 

Thank you,

Arjun Kamble

[Chris Deren]

I suggest you review UCCE and CVP SRND docs which provide you all of the answers with nice explanations:

UCCE:

Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 11.5 

CVP:

Solution Design Guide for Cisco Unified Contact Center Enterprise