Call was attempted for an internal DNIS 23178. He was holding in the internal queue listening to hold music for about 2 minutes and 30 seconds and he heard a prompt in a male voice say "I'm sorry, we're experiencing difficulty. Please call back at a later time."and the call got dropped.
From CVP logs we could see below errors.
BODY: user.microapp.caller_input=app_error user.microapp.FromExtVXML=[, , , ] user.microapp.error_code=41 >>STATE: isTabular=false isWriteable=true cursor=-1 dnis=77777777772191 resultcode=false timezone=America/Los_Angeles version=CVP_11_0 calldate=Tue Jan 30 14:45:13 PST 2018 localOffset=-480 calllegid= requestid=10 >>STATE: isTabular=false isWriteable=true cursor=-1
Line 1071: 1250932: 10.52.164.18: Jan 30 2018 14:45:14.260 -0800: %CVP_11_0_SIP-7-CALL: {Thrd=pool-1-thread-240-SIP-286848} CALLGUID = DB12D8000001000000061EF619A4340A LEGID = db12d800-a701f4d9-126ae0-19a4340a - [INBOUND]: Terminated with Q.850;cause=16
495566: 10.52.164.18: Jan 30 2018 14:45:14.260 -0800: %CVP_11_0_ICM-7-CALL: {Thrd=pool-1-thread-266-ICM-199330} CALLGUID = DB12D8000001000000061EF619A4340A, DLGID = 24210 [SIP_LEG_PRERTE_CORRID] - Deleted dialogue. Duration: 0 hrs, 2 mins, 40 secs, 699 msecs
Line 1075: 1250934: 10.52.164.18: Jan 30 2018 14:45:14.260 -0800: %CVP_11_0_SIP-7-CALL: {Thrd=pool-1-thread-371-SIP-286850} CALLGUID = DB12D8000001000000061EF619A4340A LEGID = DB12D8000001000000061EF619A4340A-151735215387433373 - [OUTBOUND] DURATION (msecs) = 160386 - HANGUP with Call History
Is there something to fix. As the error code 41suggests Java exception. Is it an expected behavior or do we have a work around to fix this.
- Error Code 41 -- App Error This is returned if some Unified CVP VXML Server-specific error occurs (For example, java exception).
Thanks & Regards,
Bharath M
