Hi All,   From Agent Skill Group Interval table we found that default skill group (CUCM03_PG.Cisco_Video.defa.03438) has AgentOutCallsTalkTime, WorkNotReadyTime etc. Could someone confirm why we have value for these fileds. From Document I understand...

Hi,   Im not able to use the option CFwAll option from the second line or the third line of the IP Phone. This option is grayed out. However Im able to do it successfully from the first line. Please confirm if this can ba achieved. Phone Model : 7965...

Hi Experts,   Is there any way i can schedule the ICM DBA backup. Please share your inputs.   Regards, Bharath M

We observed that most of our ip phones are kept restarting. This suddenly starts two days back. From syslog i could see the below errors where the reason for out of service is 14.   ccm: 7574: DEN03CUCMSUB1.SERVCUST03.COM: Aug 07 2018 15:28:37.736 UT...

Hi,   We observed one call got stuck in our router queue for 4 days. Is there any possibility to release that particular call from the ICM router. Or EXIT_ROUTER is the only option.   Thanks