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UCCE call terminated

LCMC
Level 1
Level 1

‎02-13-2015 02:01 PM - edited ‎03-15-2019 06:06 AM

I have a UCCE with CCM.

All my agents have CTIO and IP phones with 2 lines.

 

the ANIS of the call is 5556210000

 

02/06/15 13:36:19.862  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = 201b0000
02/06/15 13:36:19.862  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eAvailable SG#:40106 SGID:5000 StateDur:0 SGPri:0 EvtRsnCode:0 SGState:3 SessID:0 MRDID:1 ICMAGID:5284 AGMode:1 MaxTaskLim:1 NumTasks:0 AGExt:4207 AGID:477 AGInstr:4207 CTIClntSig:CTIOSServer Msk:0x201b0000 UniqObjID:agent.5000.477 MsgID:eAgentStateEvent DvrKey:agent.5000.477 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:1 MskExt:1)
02/06/15 13:36:19.862  3196  CTIOSSoftphone  Thd(3288)  ObjectId = agent.5000.477 , Enablement Mask = 201b0000
02/06/15 13:36:19.862  3196  CTIOSSoftphone  Thd(3288)  ObjectId = agent.5000.477 , Enablement Mask Extension = 1
02/06/15 13:36:20.673  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eAgentPrecallEvent ), EnablementMask = ffffffff
02/06/15 13:36:20.673  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (SVC#:4294967295 SVCID:4294967295 SG#:402 SGID:5236 SGPri:0 MonID:0 NumNamVars:6 NumNamArrs:4 MRDID:1 AGInstr:4207 ANI:5556210000 UsrToUsrInfo:(null) Dialed#:3007 CallrEntrDig:(null) RCallKeyDay:151246 RCallKeyCID:3063 MsgID:eAgentPrecallEvent ecc:(...) ICMEntUniqID:icm.151246.3063 RCallKeySeq#:1 CallTypIDTag:5053 PreCallIIDTag:295496)
02/06/15 13:36:20.673  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = ffffffff
02/06/15 13:36:20.673  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eReserved SG#:40106 SGID:5000 StateDur:0 SGPri:0 EvtRsnCode:0 SGState:7 SessID:0 MRDID:1 ICMAGID:5284 AGMode:1 MaxTaskLim:1 NumTasks:1 AGExt:4207 AGID:477 AGInstr:4207 CTIClntSig:CTIOSServer UniqObjID:agent.5000.477 MsgID:eAgentStateEvent DvrKey:agent.5000.477 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:0)
02/06/15 13:36:20.829  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallBeginEvent ), EnablementMask = ffffffff
02/06/15 13:36:20.829  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 ConnCID:38163557 CallTyp:2 SVC#:4294967295 SVCID:4294967295 SGID:5236 SGPri:0 NumNamVars:6 NumNamArrs:4 ANI:5556210000 DNIS:4207 Dialed#:3007 CallrEntrDig:(null) RCallKeyDay:151246 RCallKeyCID:3063 DevID:4207 UniqObjID:call.5000.38163557.4207  MsgID:eCallBeginEvent ecc:(...) ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207 RCallKeySeq#:2)
02/06/15 13:36:20.861  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 683f0001
02/06/15 13:36:20.861  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:2 Msk:0x683f0001 UniqObjID:call.5000.38163557.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:36:20.861  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallDeliveredEvent ), EnablementMask = 683f0001
02/06/15 13:36:20.861  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:2 SVC#:4294967295 SVCID:4294967295 EvtCause:65535 SG#:402 SGID:5236 LineTyp:0 SGPri:0 AlrtgDevID:4207 CallngDevID:5556210000 CalldDevID:4207 Msk:0x683f0001 UniqObjID:call.5000.38163557.4207  MsgID:eCallDeliveredEvent ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:36:20.876  3196  CTIOSSoftphone  Thd(3288)  ObjectId = call.5000.38163557.4207 , Enablement Mask = 683f0001
02/06/15 13:36:20.970  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = ffffffff
02/06/15 13:36:20.970  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eTalking SG#:402 SGID:5236 StateDur:0 SGPri:0 EvtRsnCode:0 SGState:4 SessID:0 MRDID:1 ICMAGID:5284 AGMode:1 MaxTaskLim:1 NumTasks:1 AGExt:4207 AGID:477 AGInstr:4207 CTIClntSig:CTIOSServer UniqObjID:agent.5000.477 MsgID:eAgentStateEvent DvrKey:agent.5000.477 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:0)
02/06/15 13:36:20.985  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallDataUpdateEvent ), EnablementMask = 683f0001
02/06/15 13:36:20.985  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 ConnCID:38163557 CallTyp:2 SVC#:4294967295 SVCID:4294967295 SGID:5236 SGPri:0 NumNamVars:6 NumNamArrs:4 CmpgnID:4294967295 QryRuleID:4294967295 ANI:5556210000 DNIS:4207 Dialed#:3007 CallrEntrDig:(null) RCallKeyDay:151246 RCallKeyCID:3063 Msk:0x683f0001 DevID:4207 UniqObjID:call.5000.38163557.4207  MsgID:eCallDataUpdateEvent ecc:(...) CTIClnts:(CTIClient[1]:(CTIClntSig:CTIOSServer CTIClntTmstmp:1423251383)) ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207 RCallKeySeq#:2)
02/06/15 13:36:21.001  3196  CTIOSSoftphone  Thd(3288)  ObjectId = call.5000.38163557.4207 , Enablement Mask = 683f0001
02/06/15 13:36:21.001  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 68bf01a6
02/06/15 13:36:21.001  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:2 Msk:0x68bf01a6 UniqObjID:call.5000.38163557.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:36:21.001  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallEstablishedEvent ), EnablementMask = 68bf01a6
02/06/15 13:36:21.001  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:2 SVC#:4294967295 SVCID:4294967295 EvtCause:65535 SG#:402 SGID:5236 LineTyp:0 SGPri:0 CallngDevID:5556210000 CalldDevID:4207 AnsDevID:4207 Msk:0x68bf01a6 UniqObjID:call.5000.38163557.4207  MsgID:eCallEstablishedEvent ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:36:21.001  3196  CTIOSSoftphone  Thd(3200)  [call.5000.38163557.4207]::MakeRequest( eSetCallDataRequest )
02/06/15 13:36:21.001  3196  CTIOSSoftphone  Thd(3200)  [call.5000.38163557.4207]::MakeRequest: (UniqObjID:call.5000.38163557.4207 ClassId:3)
02/06/15 13:36:21.001  3196  CTIOSSoftphone  Thd(3200)  CCtiOsSession::MakeRequest(eSetCallDataRequest)
02/06/15 13:36:21.001  3196  CTIOSSoftphone  Thd(3200)  CCtiOsSession::MakeRequest: (UniqObjID:call.5000.38163557.4207 ClassId:3)
02/06/15 13:36:21.017  3196  CTIOSSoftphone  Thd(3288)  ObjectId = call.5000.38163557.4207 , Enablement Mask = 68bf01a6
02/06/15 13:36:21.017  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eRTPStartedEvent ), EnablementMask = ffffffff
02/06/15 13:36:21.017  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:38163557 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:23522 Dir:1 RTPTyp:0 BitRate:0 EchoCncl:1 PktSize:20 PyldTyp:4 AGExt:4207 AGID:477 AGInstr:4207 ConnDevID:4207 ClntAddr:150.212.102.250 UniqObjID:call.5000.38163557.4207 MsgID:eRTPStartedEvent DvrKey:call.5000.38163557 ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:36:21.032  3196  CTIOSSoftphone  Thd(3288)  CSilentMonitorManager::OnCallRTPStartedEvent, (PrphID:5000 ConnCID:38163557 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:23522 Dir:1 RTPTyp:0 BitRate:0 EchoCncl:1 PktSize:20 PyldTyp:4 AGExt:4207 AGID:477 AGInstr:4207 ConnDevID:4207 ClntAddr:150.212.102.250 UniqObjID:call.5000.38163557.4207 MsgID:eRTPStartedEvent DvrKey:call.5000.38163557 EvtTyp:1 ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:36:21.032  3196  CTIOSSoftphone  Thd(3288)  SMRemoteSniffer::HandleRTPStartedEvent(150.211.102.138)
02/06/15 13:36:21.032  3196  CTIOSSoftphone  Thd(3288)  SMRemoteSniffer::HandleRTPStartedEvent() - store IP address 150.211.102.138 for monitored device
02/06/15 13:36:21.032  3196  CTIOSSoftphone  Thd(3288)  SMRemoteSniffer::HandleRTPStartedEvent() - store IP port 21524 for monitored device
02/06/15 13:36:21.032  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eRTPStartedEvent ), EnablementMask = ffffffff
02/06/15 13:36:21.032  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:38163557 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:20008 Dir:0 RTPTyp:0 BitRate:1 EchoCncl:1 PktSize:20 PyldTyp:4 AGExt:4207 AGID:477 AGInstr:4207 ConnDevID:4207 ClntAddr:150.211.102.138 UniqObjID:call.5000.38163557.4207 MsgID:eRTPStartedEvent DvrKey:call.5000.38163557 ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:36:21.032  3196  CTIOSSoftphone  Thd(3288)  CSilentMonitorManager::OnCallRTPStartedEvent, (PrphID:5000 ConnCID:38163557 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:20008 Dir:0 RTPTyp:0 BitRate:1 EchoCncl:1 PktSize:20 PyldTyp:4 AGExt:4207 AGID:477 AGInstr:4207 ConnDevID:4207 ClntAddr:150.211.102.138 UniqObjID:call.5000.38163557.4207 MsgID:eRTPStartedEvent DvrKey:call.5000.38163557 EvtTyp:1 ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:36:21.032  3196  CTIOSSoftphone  Thd(3288)  SMRemoteSniffer::HandleRTPStartedEvent(150.211.102.138)
02/06/15 13:36:21.032  3196  CTIOSSoftphone  Thd(3288)  SMRemoteSniffer::HandleRTPStartedEvent() - store IP address 150.211.102.138 for monitored device
02/06/15 13:36:21.032  3196  CTIOSSoftphone  Thd(3288)  SMRemoteSniffer::HandleRTPStartedEvent() - store IP port 20008 for monitored device
02/06/15 13:36:21.032  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallDataUpdateEvent ), EnablementMask = 68bf01a6
02/06/15 13:36:21.032  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 ConnCID:38163557 CallTyp:2 SVC#:4294967295 SVCID:4294967295 SGID:5236 SGPri:0 NumNamVars:6 NumNamArrs:4 CmpgnID:4294967295 QryRuleID:4294967295 ANI:5556210000 DNIS:4207 Dialed#:3007 CallrEntrDig:(null) RCallKeyDay:151246 RCallKeyCID:3063 Msk:0x68bf01a6 DevID:4207 UniqObjID:call.5000.38163557.4207  MsgID:eCallDataUpdateEvent ecc:(...) ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207 RCallKeySeq#:2)
02/06/15 13:36:21.048  3196  CTIOSSoftphone  Thd(3288)  ObjectId = call.5000.38163557.4207 , Enablement Mask = 68bf01a6
02/06/15 13:41:33.314  3196  CTIOSSoftphone  Thd(3200)  [call.5000.38163557.4207]::MakeRequest( eSingleStepTransferRequest )
02/06/15 13:41:33.314  3196  CTIOSSoftphone  Thd(3200)  [call.5000.38163557.4207]::MakeRequest: (Dialed#:4208 UniqObjID:call.5000.38163557.4207 ClassId:3)
02/06/15 13:41:33.314  3196  CTIOSSoftphone  Thd(3200)  CCtiOsSession::MakeRequest(eSingleStepTransferRequest)
02/06/15 13:41:33.314  3196  CTIOSSoftphone  Thd(3200)  CCtiOsSession::MakeRequest: (Dialed#:4208 UniqObjID:call.5000.38163557.4207 ClassId:3)
02/06/15 13:41:33.329  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eRTPStoppedEvent ), EnablementMask = ffffffff
02/06/15 13:41:33.329  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:38163557 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:20008 Dir:0 AGExt:4207 AGID:477 AGInstr:4207 ConnDevID:4207 ClntAddr:150.211.102.138 UniqObjID:call.5000.38163557.4207 MsgID:eRTPStoppedEvent DvrKey:call.5000.38163557 ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.329  3196  CTIOSSoftphone  Thd(3288)  CSilentMonitorManager::OnCallRTPStoppedEvent, (PrphID:5000 ConnCID:38163557 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:20008 Dir:0 AGExt:4207 AGID:477 AGInstr:4207 ConnDevID:4207 ClntAddr:150.211.102.138 UniqObjID:call.5000.38163557.4207 MsgID:eRTPStoppedEvent DvrKey:call.5000.38163557 EvtTyp:1 ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.329  3196  CTIOSSoftphone  Thd(3288)  CSMSniffer::HandleRTPStoppedEvent()
02/06/15 13:41:33.329  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eRTPStoppedEvent ), EnablementMask = ffffffff
02/06/15 13:41:33.329  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:38163557 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:23522 Dir:1 AGExt:4207 AGID:477 AGInstr:4207 ConnDevID:4207 ClntAddr:150.212.102.250 UniqObjID:call.5000.38163557.4207 MsgID:eRTPStoppedEvent DvrKey:call.5000.38163557 ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.329  3196  CTIOSSoftphone  Thd(3288)  CSilentMonitorManager::OnCallRTPStoppedEvent, (PrphID:5000 ConnCID:38163557 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:23522 Dir:1 AGExt:4207 AGID:477 AGInstr:4207 ConnDevID:4207 ClntAddr:150.212.102.250 UniqObjID:call.5000.38163557.4207 MsgID:eRTPStoppedEvent DvrKey:call.5000.38163557 EvtTyp:1 ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.329  3196  CTIOSSoftphone  Thd(3288)  CSMSniffer::HandleRTPStoppedEvent()
02/06/15 13:41:33.516  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = ffffffff
02/06/15 13:41:33.516  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eHold SG#:402 SGID:5236 StateDur:0 SGPri:0 EvtRsnCode:0 SGState:10 SessID:0 MRDID:1 ICMAGID:5284 AGMode:1 MaxTaskLim:1 NumTasks:1 AGExt:4207 AGID:477 AGInstr:4207 CTIClntSig:CTIOSServer UniqObjID:agent.5000.477 MsgID:eAgentStateEvent DvrKey:agent.5000.477 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:0)
02/06/15 13:41:33.516  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 683c0008
02/06/15 13:41:33.516  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:2 Msk:0x683c0008 UniqObjID:call.5000.38163557.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.516  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallHeldEvent ), EnablementMask = 683c0008
02/06/15 13:41:33.516  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:2 EvtCause:65535 HldgDevID:4207 Msk:0x683c0008 UniqObjID:call.5000.38163557.4207  MsgID:eCallHeldEvent ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.532  3196  CTIOSSoftphone  Thd(3288)  ObjectId = call.5000.38163557.4207 , Enablement Mask = 683c0008
02/06/15 13:41:33.532  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 683c1000
02/06/15 13:41:33.532  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:12 Msk:0x683c1000 UniqObjID:call.5000.2130715987.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.532  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 683c1000
02/06/15 13:41:33.532  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:2 Msk:0x683c1000 UniqObjID:call.5000.38163557.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.548  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallBeginEvent ), EnablementMask = 683c1000
02/06/15 13:41:33.548  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 ConnCID:2130715987 CallTyp:12 SVC#:4294967295 SVCID:4294967295 SGID:4294967295 SGPri:0 NumNamVars:6 NumNamArrs:4 CallrEntrDig:(null) RCallKeyDay:151246 RCallKeyCID:3063 Msk:0x683c1000 DevID:4207 UniqObjID:call.5000.2130715987.4207  MsgID:eCallBeginEvent ecc:(...) CTIClnts:(CTIClient[1]:(CTIClntSig:CTIOSServer CTIClntTmstmp:1423251383)) ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207 RCallKeySeq#:3)
02/06/15 13:41:33.548  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallServiceInitiatedEvent ), EnablementMask = 683c1000
02/06/15 13:41:33.548  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:12 SVC#:4294967295 SVCID:4294967295 EvtCause:65535 SG#:4294967295 SGID:4294967295 LineTyp:7 SGPri:0 CallngDevID:4207 Msk:0x683c1000 UniqObjID:call.5000.2130715987.4207  MsgID:eCallServiceInitiatedEvent ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.563  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = ffffffff
02/06/15 13:41:33.563  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eTalking SG#:402 SGID:5236 StateDur:0 SGPri:0 EvtRsnCode:0 SGState:4 SessID:0 MRDID:1 ICMAGID:5284 AGMode:1 MaxTaskLim:1 NumTasks:1 AGExt:4207 AGID:477 AGInstr:4207 CTIClntSig:CTIOSServer UniqObjID:agent.5000.477 MsgID:eAgentStateEvent DvrKey:agent.5000.477 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:0)
02/06/15 13:41:33.563  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallDataUpdateEvent ), EnablementMask = 683c1000
02/06/15 13:41:33.563  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 ConnCID:2130715987 CallTyp:12 SVC#:4294967295 SVCID:4294967295 SGID:4294967295 SGPri:0 NumNamVars:6 NumNamArrs:4 CmpgnID:4294967295 QryRuleID:4294967295 Dialed#:4208 CallrEntrDig:(null) RCallKeyDay:151246 RCallKeyCID:3063 Msk:0x683c1000 DevID:4207 UniqObjID:call.5000.2130715987.4207  MsgID:eCallDataUpdateEvent ecc:(...) ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207 RCallKeySeq#:3)
02/06/15 13:41:33.563  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallOriginatedEvent ), EnablementMask = 683c1000
02/06/15 13:41:33.563  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:12 SVC#:4294967295 SVCID:4294967295 EvtCause:65535 SG#:4294967295 SGID:4294967295 LineTyp:7 SGPri:0 CallngDevID:4207 CalldDevID:4207 Msk:0x683c1000 UniqObjID:call.5000.2130715987.4207  MsgID:eCallOriginatedEvent ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207 CalldDevIDFull:4207.4208.2)
02/06/15 13:41:33.563  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallDataUpdateEvent ), EnablementMask = 683c1000
02/06/15 13:41:33.563  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 ConnCID:2130715987 CallTyp:12 SVC#:4294967295 SVCID:4294967295 SGID:4294967295 SGPri:0 NumNamVars:6 NumNamArrs:4 CmpgnID:4294967295 QryRuleID:4294967295 ANI:5556210000 DNIS:4208 Dialed#:4208 CallrEntrDig:(null) RCallKeyDay:151246 RCallKeyCID:3063 Msk:0x683c1000 DevID:4207 UniqObjID:call.5000.2130715987.4207  MsgID:eCallDataUpdateEvent ecc:(...) ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207 RCallKeySeq#:3)
02/06/15 13:41:33.579  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 683c1000
02/06/15 13:41:33.579  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:2 Msk:0x683c1000 UniqObjID:call.5000.38163557.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.579  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallDeliveredEvent ), EnablementMask = 683c1000
02/06/15 13:41:33.579  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:12 SVC#:4294967295 SVCID:4294967295 EvtCause:22 SG#:4294967295 SGID:4294967295 LineTyp:3 SGPri:0 AlrtgDevID:(null) CallngDevID:4207 CalldDevID:4207 Msk:0x683c1000 UniqObjID:call.5000.2130715987.4207  MsgID:eCallDeliveredEvent ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207 CalldDevIDFull:4207.4208.2)
02/06/15 13:41:33.579  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 283c0001
02/06/15 13:41:33.579  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:12 Msk:0x283c0001 UniqObjID:call.5000.2130715987.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.579  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 683c0008
02/06/15 13:41:33.579  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:2 Msk:0x683c0008 UniqObjID:call.5000.38163557.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.579  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallDeliveredEvent ), EnablementMask = 283c0001
02/06/15 13:41:33.579  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:12 SVC#:4294967295 SVCID:4294967295 EvtCause:65535 SG#:4294967295 SGID:4294967295 LineTyp:10 SGPri:0 AlrtgDevID:4207 CallngDevID:4207 CalldDevID:4207 Msk:0x283c0001 UniqObjID:call.5000.2130715987.4207  MsgID:eCallDeliveredEvent ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207 AlrtgDevIDFull:4207.4208.2 CalldDevIDFull:4207.4208.2)
02/06/15 13:41:33.579  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 683f0001
02/06/15 13:41:33.579  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:2 Msk:0x683f0001 UniqObjID:call.5000.38163557.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.594  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 283f0001
02/06/15 13:41:33.594  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:12 Msk:0x283f0001 UniqObjID:call.5000.2130715987.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.594  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallTransferredEvent ), EnablementMask = 683f0001
02/06/15 13:41:33.594  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 ConnCID:38163557 CallTyp:2 SVC#:4294967295 SVCID:4294967295 EvtCause:32 SGID:5236 PriCID:38163557 NumParties:1 SecCID:2130715987 SGPri:0 NumNamVars:6 NumNamArrs:4 CmpgnID:4294967295 QryRuleID:4294967295 ANI:5556210000 DNIS:4207 Dialed#:3007 CallrEntrDig:(null) TfrgDevID:4207 TfrdDevID:4207 RCallKeyDay:151246 RCallKeyCID:3063 Msk:0x683f0001 UniqObjID:call.5000.38163557.4207  MsgID:eCallTransferredEvent ecc:(...) ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207 IsTfrCtrlr:1 RCallKeySeq#:2 TfrdDevIDFull:4207.4208.2ConnectedParty[1]:(ConnPtyCID:38163557 ConnPtyDevIDTyp:1 ConnPtyDevID:5556210000))
02/06/15 13:41:33.594  3196  CTIOSSoftphone  Thd(3288)  ObjectId = call.5000.38163557.4207 , Enablement Mask = 683f0001
02/06/15 13:41:33.594  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 683f0001
02/06/15 13:41:33.594  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:2 Msk:0x683f0001 UniqObjID:call.5000.38163557.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.594  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 283f0001
02/06/15 13:41:33.594  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:12 Msk:0x283f0001 UniqObjID:call.5000.2130715987.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.594  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallTransferredEvent ), EnablementMask = 683f0001
02/06/15 13:41:33.594  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 ConnCID:38163557 CallTyp:2 SVC#:4294967295 SVCID:4294967295 EvtCause:32 SGID:5236 PriCID:38163557 NumParties:1 SecCID:2130715987 SGPri:0 NumNamVars:6 NumNamArrs:4 CmpgnID:4294967295 QryRuleID:4294967295 ANI:5556210000 DNIS:4207 Dialed#:3007 CallrEntrDig:(null) TfrgDevID:4207 TfrdDevID:4207 RCallKeyDay:151246 RCallKeyCID:3063 Msk:0x683f0001 UniqObjID:call.5000.38163557.4207  MsgID:eCallTransferredEvent ecc:(...) ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207 IsTfrCtrlr:1 RCallKeySeq#:2 TfrdDevIDFull:4207.4208.2ConnectedParty[1]:(ConnPtyCID:38163557 ConnPtyDevIDTyp:1 ConnPtyDevID:5556210000))
02/06/15 13:41:33.594  3196  CTIOSSoftphone  Thd(3288)  ObjectId = call.5000.38163557.4207 , Enablement Mask = 683f0001
02/06/15 13:41:33.594  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 283f0001
02/06/15 13:41:33.594  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:12 Msk:0x283f0001 UniqObjID:call.5000.2130715987.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.594  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallEndEvent ), EnablementMask = ffffffff
02/06/15 13:41:33.594  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:2 DevID:4207 UniqObjID:call.5000.38163557.4207  MsgID:eCallEndEvent ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.594  3196  CTIOSSoftphone  Thd(3200)  ObjectId = call.5000.2130715987.4207 , Enablement Mask = 283f0001
02/06/15 13:41:33.610  3196  CTIOSSoftphone  Thd(3288)  ObjectId = call.5000.2130715987.4207 , Enablement Mask = 283f0001
02/06/15 13:41:33.610  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 283f0001
02/06/15 13:41:33.610  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:12 Msk:0x283f0001 UniqObjID:call.5000.2130715987.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.610  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallTransferredEvent ), EnablementMask = 283f0001
02/06/15 13:41:33.610  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 ConnCID:2130715987 CallTyp:12 SVC#:4294967295 SVCID:4294967295 EvtCause:32 SGID:4294967295 PriCID:38163557 NumParties:1 SecCID:2130715987 SGPri:0 NumNamVars:6 NumNamArrs:4 CmpgnID:4294967295 QryRuleID:4294967295 ANI:5556210000 DNIS:4208 Dialed#:4208 CallrEntrDig:(null) TfrgDevID:4207 TfrdDevID:4207 RCallKeyDay:151246 RCallKeyCID:3063 Msk:0x283f0001 UniqObjID:call.5000.2130715987.4207  MsgID:eCallTransferredEvent ecc:(...) ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207 IsTfrCtrlr:1 RCallKeySeq#:3 TfrdDevIDFull:4207.4208.2ConnectedParty[1]:(ConnPtyCID:38163557 ConnPtyDevIDTyp:1 ConnPtyDevID:5556210000))
02/06/15 13:41:33.610  3196  CTIOSSoftphone  Thd(3288)  ObjectId = call.5000.2130715987.4207 , Enablement Mask = 283f0001
02/06/15 13:41:33.610  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallDataUpdateEvent ), EnablementMask = 283f0001
02/06/15 13:41:33.610  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 ConnCID:38163557 CallTyp:4 SVC#:4294967295 SVCID:4294967295 SGID:4294967295 SGPri:0 NumNamVars:0 NumNamArrs:0 CmpgnID:4294967295 QryRuleID:4294967295 ANI:5556210000 DNIS:4208 Dialed#:4208 CallrEntrDig:(null) RCallKeyDay:151246 RCallKeyCID:3063 Msk:0x283f0001 DevID:4207 UniqObjID:call.5000.2130715987.4207 NewUniqObjID:call.5000.38163557.4207  MsgID:eCallDataUpdateEvent ecc:(...) ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207 RCallKeySeq#:3)
02/06/15 13:41:33.610  3196  CTIOSSoftphone  Thd(3288)  ObjectId = call.5000.38163557.4207 , Enablement Mask = 283f0001
02/06/15 13:41:33.610  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallDataUpdateEvent ), EnablementMask = 283f0001
02/06/15 13:41:33.610  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 ConnCID:38163557 CallTyp:4 SVC#:4294967295 SVCID:4294967295 SGID:4294967295 SGPri:0 NumNamVars:0 NumNamArrs:0 CmpgnID:4294967295 QryRuleID:4294967295 ANI:5556210000 DNIS:4208 Dialed#:4208 CallrEntrDig:(null) RCallKeyDay:151246 RCallKeyCID:3063 Msk:0x283f0001 DevID:4207 UniqObjID:call.5000.38163557.4207  MsgID:eCallDataUpdateEvent ecc:(...) ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207 RCallKeySeq#:3)
02/06/15 13:41:33.626  3196  CTIOSSoftphone  Thd(3288)  ObjectId = call.5000.38163557.4207 , Enablement Mask = 283f0001
02/06/15 13:41:33.626  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallDataUpdateEvent ), EnablementMask = 283f0001
02/06/15 13:41:33.626  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 ConnCID:38163557 CallTyp:4 SVC#:4294967295 SVCID:4294967295 SGID:4294967295 SGPri:0 NumNamVars:6 NumNamArrs:4 CmpgnID:4294967295 QryRuleID:4294967295 ANI:5556210000 DNIS:4207 Dialed#:4208 CallrEntrDig:(null) RCallKeyDay:151246 RCallKeyCID:3063 Msk:0x283f0001 DevID:4207 UniqObjID:call.5000.38163557.4207  MsgID:eCallDataUpdateEvent ecc:(...) ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207 RCallKeySeq#:3)
02/06/15 13:41:33.626  3196  CTIOSSoftphone  Thd(3288)  ObjectId = call.5000.38163557.4207 , Enablement Mask = 283f0001
02/06/15 13:41:33.626  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 203f0001
02/06/15 13:41:33.626  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:4 Msk:0x203f0001 UniqObjID:call.5000.38163557.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.626  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = ffffffff
02/06/15 13:41:33.626  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eAvailable SG#:40106 SGID:5000 StateDur:0 SGPri:0 EvtRsnCode:0 SGState:3 SessID:0 MRDID:1 ICMAGID:5284 AGMode:1 MaxTaskLim:1 NumTasks:0 AGExt:4207 AGID:477 AGInstr:4207 CTIClntSig:CTIOSServer UniqObjID:agent.5000.477 MsgID:eAgentStateEvent DvrKey:agent.5000.477 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:1)
02/06/15 13:41:33.626  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eTransferCallConf ), EnablementMask = 203f0001
02/06/15 13:41:33.626  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:4 Msk:0x203f0001 UniqObjID:call.5000.38163557.4207  MsgID:eTransferCallConf ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.626  3196  CTIOSSoftphone  Thd(3288)  ObjectId = call.5000.38163557.4207 , Enablement Mask = 203f0001
02/06/15 13:41:33.641  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eAgentPrecallEvent ), EnablementMask = ffffffff
02/06/15 13:41:33.641  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (SVC#:4294967295 SVCID:4294967295 SG#:402 SGID:5236 SGPri:0 MonID:0 NumNamVars:6 NumNamArrs:4 MRDID:1 AGInstr:4207 ANI:7222798300 UsrToUsrInfo:(null) Dialed#:3020 CallrEntrDig:(null) RCallKeyDay:151246 RCallKeyCID:3098 MsgID:eAgentPrecallEvent ecc:(...) ICMEntUniqID:icm.151246.3098 RCallKeySeq#:1 CallTypIDTag:5053 PreCallIIDTag:295539)
02/06/15 13:41:33.641  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = ffffffff
02/06/15 13:41:33.641  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eReserved SG#:40106 SGID:5000 StateDur:0 SGPri:0 EvtRsnCode:0 SGState:7 SessID:0 MRDID:1 ICMAGID:5284 AGMode:1 MaxTaskLim:1 NumTasks:1 AGExt:4207 AGID:477 AGInstr:4207 CTIClntSig:CTIOSServer UniqObjID:agent.5000.477 MsgID:eAgentStateEvent DvrKey:agent.5000.477 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:0)
02/06/15 13:41:33.922  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallBeginEvent ), EnablementMask = ffffffff
02/06/15 13:41:33.922  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 ConnCID:38163722 CallTyp:2 SVC#:4294967295 SVCID:4294967295 SGID:5236 SGPri:0 NumNamVars:6 NumNamArrs:4 ANI:7222798300 DNIS:4207 Dialed#:3020 CallrEntrDig:(null) RCallKeyDay:151246 RCallKeyCID:3098 DevID:4207 UniqObjID:call.5000.38163722.4207  MsgID:eCallBeginEvent ecc:(...) ICMEntUniqID:icm.151246.3098 DevUniqObjID:device.5000.4207 RCallKeySeq#:2)
02/06/15 13:41:33.953  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 683f0001
02/06/15 13:41:33.953  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:2 Msk:0x683f0001 UniqObjID:call.5000.38163722.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3098 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.953  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 283f0001
02/06/15 13:41:33.953  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:4 Msk:0x283f0001 UniqObjID:call.5000.38163557.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:33.969  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallDeliveredEvent ), EnablementMask = 683f0001
02/06/15 13:41:33.969  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:2 SVC#:4294967295 SVCID:4294967295 EvtCause:65535 SG#:402 SGID:5236 LineTyp:0 SGPri:0 AlrtgDevID:4207 CallngDevID:7222798300 CalldDevID:4207 Msk:0x683f0001 UniqObjID:call.5000.38163722.4207  MsgID:eCallDeliveredEvent ICMEntUniqID:icm.151246.3098 DevUniqObjID:device.5000.4207)
02/06/15 13:41:34.094  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = ffffffff
02/06/15 13:41:34.094  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eTalking SG#:402 SGID:5236 StateDur:0 SGPri:0 EvtRsnCode:0 SGState:4 SessID:0 MRDID:1 ICMAGID:5284 AGMode:1 MaxTaskLim:1 NumTasks:1 AGExt:4207 AGID:477 AGInstr:4207 CTIClntSig:CTIOSServer UniqObjID:agent.5000.477 MsgID:eAgentStateEvent DvrKey:agent.5000.477 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:0)
02/06/15 13:41:34.094  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallDataUpdateEvent ), EnablementMask = 683f0001
02/06/15 13:41:34.094  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 ConnCID:38163722 CallTyp:2 SVC#:4294967295 SVCID:4294967295 SGID:5236 SGPri:0 NumNamVars:6 NumNamArrs:4 CmpgnID:4294967295 QryRuleID:4294967295 ANI:7222798300 DNIS:4207 Dialed#:3020 CallrEntrDig:(null) RCallKeyDay:151246 RCallKeyCID:3098 Msk:0x683f0001 DevID:4207 UniqObjID:call.5000.38163722.4207  MsgID:eCallDataUpdateEvent ecc:(...) CTIClnts:(CTIClient[1]:(CTIClntSig:CTIOSServer CTIClntTmstmp:1423251696)) ICMEntUniqID:icm.151246.3098 DevUniqObjID:device.5000.4207 RCallKeySeq#:2)
02/06/15 13:41:34.109  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 68bf01a6
02/06/15 13:41:34.109  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:2 Msk:0x68bf01a6 UniqObjID:call.5000.38163722.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3098 DevUniqObjID:device.5000.4207)
02/06/15 13:41:34.109  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 283f0001
02/06/15 13:41:34.109  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:4 Msk:0x283f0001 UniqObjID:call.5000.38163557.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:34.125  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 283f0001
02/06/15 13:41:34.125  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:4 Msk:0x283f0001 UniqObjID:call.5000.38163557.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:34.125  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallEstablishedEvent ), EnablementMask = 68bf01a6
02/06/15 13:41:34.125  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:2 SVC#:4294967295 SVCID:4294967295 EvtCause:65535 SG#:402 SGID:5236 LineTyp:0 SGPri:0 CallngDevID:7222798300 CalldDevID:4207 AnsDevID:4207 Msk:0x68bf01a6 UniqObjID:call.5000.38163722.4207  MsgID:eCallEstablishedEvent ICMEntUniqID:icm.151246.3098 DevUniqObjID:device.5000.4207)
02/06/15 13:41:34.125  3196  CTIOSSoftphone  Thd(3200)  [call.5000.38163722.4207]::MakeRequest( eSetCallDataRequest )
02/06/15 13:41:34.125  3196  CTIOSSoftphone  Thd(3200)  [call.5000.38163722.4207]::MakeRequest: (UniqObjID:call.5000.38163722.4207 ClassId:3)
02/06/15 13:41:34.125  3196  CTIOSSoftphone  Thd(3200)  CCtiOsSession::MakeRequest(eSetCallDataRequest)
02/06/15 13:41:34.125  3196  CTIOSSoftphone  Thd(3200)  CCtiOsSession::MakeRequest: (UniqObjID:call.5000.38163722.4207 ClassId:3)
02/06/15 13:41:34.140  3196  CTIOSSoftphone  Thd(3200)  ObjectId = call.5000.38163722.4207 , Enablement Mask = 68bf01a6
02/06/15 13:41:34.140  3196  CTIOSSoftphone  Thd(3288)  ObjectId = call.5000.38163722.4207 , Enablement Mask = 68bf01a6
02/06/15 13:41:34.140  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eRTPStartedEvent ), EnablementMask = ffffffff
02/06/15 13:41:34.140  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:38163722 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:24258 Dir:1 RTPTyp:0 BitRate:0 EchoCncl:1 PktSize:20 PyldTyp:4 AGExt:4207 AGID:477 AGInstr:4207 ConnDevID:4207 ClntAddr:150.211.101.250 UniqObjID:call.5000.38163722.4207 MsgID:eRTPStartedEvent DvrKey:call.5000.38163722 ICMEntUniqID:icm.151246.3098 DevUniqObjID:device.5000.4207)
02/06/15 13:41:34.140  3196  CTIOSSoftphone  Thd(3288)  CSilentMonitorManager::OnCallRTPStartedEvent, (PrphID:5000 ConnCID:38163722 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:24258 Dir:1 RTPTyp:0 BitRate:0 EchoCncl:1 PktSize:20 PyldTyp:4 AGExt:4207 AGID:477 AGInstr:4207 ConnDevID:4207 ClntAddr:150.211.101.250 UniqObjID:call.5000.38163722.4207 MsgID:eRTPStartedEvent DvrKey:call.5000.38163722 EvtTyp:1 ICMEntUniqID:icm.151246.3098 DevUniqObjID:device.5000.4207)
02/06/15 13:41:34.140  3196  CTIOSSoftphone  Thd(3288)  SMRemoteSniffer::HandleRTPStartedEvent(150.211.102.138)
02/06/15 13:41:34.140  3196  CTIOSSoftphone  Thd(3288)  SMRemoteSniffer::HandleRTPStartedEvent() - store IP address 150.211.102.138 for monitored device
02/06/15 13:41:34.140  3196  CTIOSSoftphone  Thd(3288)  SMRemoteSniffer::HandleRTPStartedEvent() - store IP port 20008 for monitored device
02/06/15 13:41:34.140  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eRTPStartedEvent ), EnablementMask = ffffffff
02/06/15 13:41:34.140  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:38163722 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:30624 Dir:0 RTPTyp:0 BitRate:1 EchoCncl:1 PktSize:20 PyldTyp:4 AGExt:4207 AGID:477 AGInstr:4207 ConnDevID:4207 ClntAddr:150.211.102.138 UniqObjID:call.5000.38163722.4207 MsgID:eRTPStartedEvent DvrKey:call.5000.38163722 ICMEntUniqID:icm.151246.3098 DevUniqObjID:device.5000.4207)
02/06/15 13:41:34.156  3196  CTIOSSoftphone  Thd(3288)  CSilentMonitorManager::OnCallRTPStartedEvent, (PrphID:5000 ConnCID:38163722 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:30624 Dir:0 RTPTyp:0 BitRate:1 EchoCncl:1 PktSize:20 PyldTyp:4 AGExt:4207 AGID:477 AGInstr:4207 ConnDevID:4207 ClntAddr:150.211.102.138 UniqObjID:call.5000.38163722.4207 MsgID:eRTPStartedEvent DvrKey:call.5000.38163722 EvtTyp:1 ICMEntUniqID:icm.151246.3098 DevUniqObjID:device.5000.4207)
02/06/15 13:41:34.156  3196  CTIOSSoftphone  Thd(3288)  SMRemoteSniffer::HandleRTPStartedEvent(150.211.102.138)
02/06/15 13:41:34.156  3196  CTIOSSoftphone  Thd(3288)  SMRemoteSniffer::HandleRTPStartedEvent() - store IP address 150.211.102.138 for monitored device
02/06/15 13:41:34.156  3196  CTIOSSoftphone  Thd(3288)  SMRemoteSniffer::HandleRTPStartedEvent() - store IP port 30624 for monitored device
02/06/15 13:41:34.156  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallDataUpdateEvent ), EnablementMask = 68bf01a6
02/06/15 13:41:34.156  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 ConnCID:38163722 CallTyp:2 SVC#:4294967295 SVCID:4294967295 SGID:5236 SGPri:0 NumNamVars:6 NumNamArrs:4 CmpgnID:4294967295 QryRuleID:4294967295 ANI:7222798300 DNIS:4207 Dialed#:3020 CallrEntrDig:(null) RCallKeyDay:151246 RCallKeyCID:3098 Msk:0x68bf01a6 DevID:4207 UniqObjID:call.5000.38163722.4207  MsgID:eCallDataUpdateEvent ecc:(...) ICMEntUniqID:icm.151246.3098 DevUniqObjID:device.5000.4207 RCallKeySeq#:2)
02/06/15 13:41:34.156  3196  CTIOSSoftphone  Thd(3288)  ObjectId = call.5000.38163722.4207 , Enablement Mask = 68bf01a6
02/06/15 13:41:36.059  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eRTPStoppedEvent ), EnablementMask = ffffffff
02/06/15 13:41:36.059  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:38163722 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:30624 Dir:0 AGExt:4207 AGID:477 AGInstr:4207 ConnDevID:4207 ClntAddr:150.211.102.138 UniqObjID:call.5000.38163722.4207 MsgID:eRTPStoppedEvent DvrKey:call.5000.38163722 ICMEntUniqID:icm.151246.3098 DevUniqObjID:device.5000.4207)
02/06/15 13:41:36.059  3196  CTIOSSoftphone  Thd(3288)  CSilentMonitorManager::OnCallRTPStoppedEvent, (PrphID:5000 ConnCID:38163722 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:30624 Dir:0 AGExt:4207 AGID:477 AGInstr:4207 ConnDevID:4207 ClntAddr:150.211.102.138 UniqObjID:call.5000.38163722.4207 MsgID:eRTPStoppedEvent DvrKey:call.5000.38163722 EvtTyp:1 ICMEntUniqID:icm.151246.3098 DevUniqObjID:device.5000.4207)
02/06/15 13:41:36.059  3196  CTIOSSoftphone  Thd(3288)  CSMSniffer::HandleRTPStoppedEvent()
02/06/15 13:41:36.059  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eRTPStoppedEvent ), EnablementMask = ffffffff
02/06/15 13:41:36.059  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:38163722 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:24258 Dir:1 AGExt:4207 AGID:477 AGInstr:4207 ConnDevID:4207 ClntAddr:150.211.101.250 UniqObjID:call.5000.38163722.4207 MsgID:eRTPStoppedEvent DvrKey:call.5000.38163722 ICMEntUniqID:icm.151246.3098 DevUniqObjID:device.5000.4207)
02/06/15 13:41:36.059  3196  CTIOSSoftphone  Thd(3288)  CSilentMonitorManager::OnCallRTPStoppedEvent, (PrphID:5000 ConnCID:38163722 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:24258 Dir:1 AGExt:4207 AGID:477 AGInstr:4207 ConnDevID:4207 ClntAddr:150.211.101.250 UniqObjID:call.5000.38163722.4207 MsgID:eRTPStoppedEvent DvrKey:call.5000.38163722 EvtTyp:1 ICMEntUniqID:icm.151246.3098 DevUniqObjID:device.5000.4207)
02/06/15 13:41:36.059  3196  CTIOSSoftphone  Thd(3288)  CSMSniffer::HandleRTPStoppedEvent()
02/06/15 13:41:36.075  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = ffffffff
02/06/15 13:41:36.075  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (PrphID:5000 PrphTyp:17 AGState:eHold SG#:402 SGID:5236 StateDur:0 SGPri:0 EvtRsnCode:0 SGState:10 SessID:0 MRDID:1 ICMAGID:5284 AGMode:1 MaxTaskLim:1 NumTasks:1 AGExt:4207 AGID:477 AGInstr:4207 CTIClntSig:CTIOSServer UniqObjID:agent.5000.477 MsgID:eAgentStateEvent DvrKey:agent.5000.477 IncOrOut:21327 WrpupOKEnbl:1 AGAvailStatus:0)
02/06/15 13:41:36.075  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 68bf000a
02/06/15 13:41:36.075  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:2 Msk:0x68bf000a UniqObjID:call.5000.38163722.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3098 DevUniqObjID:device.5000.4207)
02/06/15 13:41:36.075  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eButtonEnablementMaskChange ), EnablementMask = 283f0001
02/06/15 13:41:36.090  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:4 Msk:0x283f0001 UniqObjID:call.5000.38163557.4207  MsgID:eButtonEnablementMaskChange ICMEntUniqID:icm.151246.3063 DevUniqObjID:device.5000.4207)
02/06/15 13:41:36.090  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eCallHeldEvent ), EnablementMask = 68bf000a
02/06/15 13:41:36.090  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent, (CallTyp:2 EvtCause:65535 HldgDevID:4207 Msk:0x68bf000a UniqObjID:call.5000.38163722.4207  MsgID:eCallHeldEvent ICMEntUniqID:icm.151246.3098 DevUniqObjID:device.5000.4207)
02/06/15 13:41:36.106  3196  CTIOSSoftphone  Thd(3288)  ObjectId = call.5000.38163722.4207 , Enablement Mask = 68bf000a

 

i hope you can help me!!!

Luis Coiro
Labels:
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2 Replies 2

david.macias
VIP
VIP

‎02-14-2015 05:20 AM

You didn't ask a question.

 

david

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Reena Mundary
Level 1
Level 1

‎02-15-2015 04:48 AM

Hi,

let us know what you want to know , so that we can help you on the same.

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