UCCE Deployment model change

[wouter.lether]

I would like to enable SSO in UCCE 11.6.
The current deployment model is 4000 Agent and this requires a standalone IDP Server.

Because we only have 300 Agents i would like to change the deployment model to 2000 Agent because this allows a co resident IDP on CUIC.

What i would like to know is:

What is the impact of changing the deployment model from 4000 Agent to 2000 Agent mode?

Is this something that can be done during operation hours?

gr,

Wouter

[Omar Deen]

Don't change this during production hours - you're asking for trouble if you do. 

As long as you understand that by reducing your deployment model from 4 to 2, you do decrease calling capacity, config limits on everything (call types, PQs, skill groups, agents, etc...), and of course the reference model. If you're currently in a reference model for 4K, you'll have to go reference model for 2K.So for example, if you have a Router Logger, that will now be a Rogger.

[RahulTapiawala69826]

Never a good idea to do any system changes during business hours. I think it does impact some services. You need to get with Cisco and understand the impact. IHTH.