I was using without any problem CCX Editor untily few days ago, now I'm trying to connect to Script Repository and I can't, if I download a Script from IVR when I try to open I get this messagge error, can someone help me?Thanks a lot.
Forum Posts
UCCX 11.6 We have a team that handles both emails and phone calls. When the reps are handling emails, they are logged-in to Finesse, but stay in the Not Ready state. Is there anyway (via scripting or Finesse workflow) where it moves all the reps that...
I have a script that plays a "all agents busy" prompt every 60 seconds and would like to include a call back option every 180 seconds. I have played with using a IF statement but can not seem to get it right. Anyone have any suggestions?
We're on version 12.0.10000-24 of UCCX and have a Pub/Sub environment. We recently moved our servers to Hyperflex and it seems that UCCX Pub is having a difficult time starting up all its services. The pub did hit 100% Full Disk Space (active partiti...
I have a 11.6 CCX environment and have a CSQ that has 30 seconds of auto work enabled. That part is working fine, but the users are saying that they cannot make outbound calls during the auto work timeframe. This makes sense to me that the system w...
Currently our retention on the HDS is set to the 1095 (3 year) default. How would I go about adding additional days to retain more call data?
What is the ideal port throttling on SIP Dialer
Hello All,I have few questions regarding Chat & Email with Finesse.1) Can a Supersivor change the status of an agent from Ready to Not Ready for Chat & Email?2) Can a Supervisor force a Chat & Email agent to Sign-Out?2) Does Wrap-Up fonctionality exi...
Our UCCE is 10.5 (1) can we upgrade to Finesse 11.6 is compatible with ICM 10.5 (1).In one of the docs its recommended to update ICM to 10.5 (3) please advise. For ICM 10.5(3) we just need to install ICM10.5.3.exe in ICM server do we need to install...
Currently we use CUSP for SIP Dialer with 10 cps licenses, for CVP we use DNS SRV.We are planning to move CVP traffic to CUSP how to size the cps for CUSP to move CVP traffic through CUSP
Hello Cisco family, I need some clarification regarding UCCX HA over the WAN bandwidth consideration, my setup is:HQ with Pub-Sub-UCCXDC with Sub-UCCXRemote Branch with 20 agents (Finesse) and 2 supervisors Please not that Remote Branch is in a diff...
Resolved! UCCX Wrap up codes
Hello all, I have a client using UCCX 10.6 with CAD (No finesse)They currently have wrap up codes set per agent using the workflowsMy client wants to have different wrap up codes per CSQ instead of being per agent So Now:Agent A will always be shown ...
uccx 11 some agents randomly stuck in reserved state Troubleshooting:================Unassociated then associate the phones from UCCX userWe checked the port synch from UCCX We noticed that all phones have the same number and partition for (Auto reg...
One (and only one so far) agent we are not able to monitor. The monitoring session starts, and the display on the supervisor phone shows their name, but there is no audio.With other agents, it works fine. Can anyone suggest some troubleshooting? I h...
I have cross a very strange issue and symptoms describe below: PSTN caller intermittent (2%-3% of total 300 calls per day) experienced one-way audio when call answer by UCCX agent where agent cannot hear PSTN caller but PSTN caller can hear agent. T...
