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UCCE Outbound: Randomly dialling calling list

lohjintiam
Level 4
Level 4

Hi all,

I'm looking for a best way to achieve the following for telemarketing/survey purpose

a) randomly calling customer based on the calling list

b) calling every 3rd/5th/10th customer in the calling list

Appreciate any ideas. Thanks!

-JT-

2 Replies 2

Randomize the list before you drop it in the dialer. This is your best and easiest solution.

Create some sort of custom function in ICM script editor which will mark every X call and send it to an agent while all the other calls get disconnected.  I don't recommend you do this, as it would get very messy very quickly and it will not give you exactly what you want due to the fact that they are outbound calls and thus far more erratic.

david

david.macias wrote:

Randomize the list before you drop it in the dialer. This is your best and easiest solution.

My thoughts also.

Regards,

Geoff