I have a requirement to move agents into After Call Work (ACW) at the end of each outbound campaign call regardless of the result of the call. Currently agents will only move into ACW if the outbound call result is successful / connected and will move into Ready if the results is unsuccessful / not connected.
Can i make use this registry setting for this purpose? FYI, I'm using SIP dialer ;)
The only option I see is to create a custom gadget which is looking at the agent state and then force the agent to not ready upon reserve->ready. Seems a little crazy to do this though, maybe tell me more about your use case first.