Hi,
there are two databases:
- [instance]_awdb;
- [instance]_hds.
The first one contains configuration data and realtime data.
The second one contains historical data.
You might want to adjust your SQL queries like this:
SELECT * FROM myicm_awdb.dbo.Agent_Skill_Group_Real_Time
SELECT * FROM myicm_hds.dbo.Agent_Skill_Group_Half_Hour
G.