Contact Center

Hi allI am totally confused by so data that I am seeing for several call types on the Call_Type_Interval table. Our interval is set to 30 minutesThe issue confusing me is as follows (example):I can see 679 calls offered (Call_Type_Interval.CallsOffer...

I can't start the Configuration Manager. The attach file is the error that shown during I started the Configuration Manager. But Script Editor Tool is working fine. I've checked all connectivity and DNS is work fine.OS: MS 2008 STD. R2 SP1SQL: MS SQL...

We've used extension mobility on our older CUCM system and back then we didn't pull users from active directory like we are now on CUCM 8.6. We has setup user id's to the actual internal four digit extension. Having said that all of our user id's are...

Currently we have dial by name implemented and working sucessfully, however we continually get requests to change it to search by first name THEN last name instead of last, first.Is there a way to change the search order of NameToUser? Or re-map the ...

Hi All,Can anyone please explain how I might be able to place a Menu in front of my main line (or possibly another solution), which is handled by my attendant console.  I am trying to accomplish the following.  When a caller dials my main number they...

We ahving a client site with uccx 8.5But we are experiencing a problem that more 50% of the calls are getting aborted or rejected. when we run the Aborted and Rejected call detail report, we are getting following reason,Call Rejected    Reject: Trigg...

Hi,A supervsor from one of the contact centres wants to know when are the bussiest times of the day for call volumes and more importantly abandoned calls.My memory tells me i have seen a report in HR client that does this so i say not a problem. I ca...

HelloI want to integrate open source web chat with cisco contact center !Please let me know the procedure

plz,how i lock up port of server yahoo & google by cisco firewall 5505---Posted by WebUser Ziyad Tariq from Cisco Support Community App

I am getting the following error when running the CAD client configuration tools on a new install. Has any one seen these error before?

HelloI noticed that the LDAP Monitoring Service keeps restarting, daily it seems.Since none of the other services have been restarted in months I find it strange this one is.  Is this a normal behavior.I am having an issue with a CCX Agent that keeps...

Is CTI integration possible in UCCX 8.5 with a CRM having VB on front end and back end database on Fox Pro.

We are running ICM 7.5 and  in my HDS and AWDB  i have the call records only for current day. Previous days data is purged. Where should I change this configuration to retain the data for longer duration. ?I checked the registry key at computer\Hkey-...

Hello,I've set up some emergency scripts where a supervisor of a helpdesk can ring in and set an emergency message.  I've done this by writing to an XML document.  It works fine, but I think it's a bit clumsy for more than small changes.Can anyone te...