03-12-2013 01:04 AM - edited 03-14-2019 11:23 AM
hello
i read some doc.
in Termination_Call_Detail PeripheralCallType=10,the doc. said that agent inside
what is agent inside??
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03-13-2013 08:09 AM
PeripheralCallType = 10 ['Agent Inside'] This type of call is and agent to another local phone. Typically for agent-to-agent calls when the call is not routed buy ICM / UCCE. Any agent initiated call would by default be tagged as a inside call (LT_INSIDE or LT_UNKNOWN).
03-12-2013 03:31 AM
someone can help me....
03-13-2013 08:09 AM
PeripheralCallType = 10 ['Agent Inside'] This type of call is and agent to another local phone. Typically for agent-to-agent calls when the call is not routed buy ICM / UCCE. Any agent initiated call would by default be tagged as a inside call (LT_INSIDE or LT_UNKNOWN).
03-15-2013 06:41 PM
hi spaulin
thanks ! very much~~~
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