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Beginner

UCCX 10.5 finesse desktop + email and presence

Hi all,

 

We have recently upgraded to UCCX 10.5 and I'm playing around with finesse desktop.

 

Has anyone setup a widget for email yet? I cant find any documentation that would detail how to do this.

 

Similarly , in the CAD version - you had chat to other agents, as well integration with CUP server for non-agents presence - has anyone found a widget to get this added?

 

Thanks

Elena

2 REPLIES 2
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Beginner
Beginner

Try to take a look at the 2Ring Finesse Gadgets. They have all what you are seeking regarding chat and presence

 

Regards

 

Ulrik

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Enthusiast

Hi,

regarding email channel, it came out with 10.6 UCCX version. It uses SocialMiner like webChat.

Rui

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