UCCX 10.5 prompt duration

[anabellagr]

Hi guys,

I am trying to find information on the limitations of the length for prompts in UCCX but been unsuccessful so far.

Customer is running UCCX version 10.5.1, and they claim their hold message is not being played.

Codec and prompt config is ok, but it is a 3 minute long message and I am concerned this just might be a bit too much.

Does someone know where I can find this info?

Thanks!

[Deepak Rawat]

There is no such limitation on the duration of prompt documented. Your customer might be impacted by below defect:

https://tools.cisco.com/bugsearch/bug/CSCuq42288/?reffering_site=dumpcr

Regards

Deepak

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[anabellagr]

Thanks Deepak.

Unfortunately I do not reckon it is the same scenario as the bug.
The hold message does not play at all, and I am just concerned on whether a 3-minute long message would be appropriate and/or supported.

If it's not documented, it might not be supported, that's my fear.

Regards,

[Deepak Rawat]

Hmm I see, would you mind sending me the prompt. Let me try that in lab, also what is the exact UCCX version 10.5(1) or 10.5(1) SU1.

Did you try replacing the prompt with a one of a small duration and did it work then.

Regards

Deepak