UCCX 10.6 - CSQ Activity Report by Interval / Monthly
Our customer wants to report on how many calls were presented to different queues over 4 different time periods (early morning, day, early afternoon, and late afternoon). However, they want this at a monthly level. ie How many total calls were presented to a queue in the morning over a month long period.
I could pull the data from the CSQ Activity Report by Interval report and manually add all the individual days together, but this would be pretty tedious for the number of queues they are running.
Basically you'd have to create a custom report - both the SQL that generates that stats, and a CUIC template. You'll also need CUIC premium in order to create the report template. It's not a trivial thing, so if this is a one-off reporting requirement you may be better hammering Excel.
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