02-26-2014 08:48 AM - edited 03-14-2019 01:10 PM
I upgraded the UCCX to version 10.
As I know, the Cisco Finesse is coresident in the virtual machine.
I can´t activate the Cisco Finesse Service!!! Can you help me with this? I don´t know what else to do!
Regards.
02-27-2014 06:23 AM
Yes, it is on the same server.
Did you issue "utils uccx finesse activate" from CLI on both nodes (if you have HA)?
Chris
11-24-2015 06:00 AM
Question.
My predesessor decided to just run the Cisco Finesse Services on the UCCX PUB and not the UCCX SUB. I would like to activate the Cisco Finesse SErvices on the UCCX SUB for redundancy and HA. Can I run the "utils uccx finesse activate" command on the UCCX SUB without interupting the call center agents currently logged into Cisco Finesse?
Please let me know.
11-24-2015 06:10 AM
You can issue the command at any time, but the server will need to be rebooted:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_010110.html
If your HA server is not curretnly master for any processes you can reboot it at any time if your company's change control policy allows you to.
11-24-2015 06:30 AM
Thank you for the quick advise.
Excellent.
Nelson Torres
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