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Resolved! Queue extension

Hi all.I am using UCCX REST API(adminapi) and I need to get extension of queue. CUCM doesn't provide queue feature.This API doesn't provide extension for queues, because each queue has a defined "cti route point" in CUCM that has this queue extension...

Hello,we have a script and we want to add an option when the callcenter is off,, that when user press one then he can leave a recording messageI did it by forward to unity voice mail, but we need to do it using uccx recording. Thanks

mkhriesa by Level 1
  • 5 replies
  • 0 Helpful votes

When a client has a login domain that differs from the email domain which domain is used for MRA and B2B and the associated SRV and Expressway core-defined domains?  Not sure if matters but we have MRA on one C/E pair and B2B on the Jabber Guest C/E ...

if there is a Cisco intelligent manger in CCX to track abandon Calls then compare that to the same # returned call. The customer is wanting that to be able to show that met SLA’s in time to return calls. 

rremels by Level 1
  • 1 replies
  • 0 Helpful votes

We have 10 CUWL licenses left over from the 25 promo bundle. Are we able to plant them on 10 CCX seats, so we don’t have to purchase extra licenses for CCX? I believe they would normally require Enhanced UCLs with the 8851 models. Thanks

art.lacie by Level 1
  • 9 replies
  • 0 Helpful votes

Hi,I am trying to display following call variables in Finesse:CallVariable1: Calling Name (Not able to display, although I see that our SIP trunk is sending the Calling Name)CallVariable2: Calling NumberCallVariable3: CSQ Name Both CallVariable2 and ...

Resolved! UCCX 10.5 ANI

I have a script that is routing to csq base off area code.  For some reason I am now getting calls that is showing anonymous and not a number.  does anyone has a sample script  on how to handle these kind of calls.  thanks

dshumake by Level 4
  • 2 replies
  • 0 Helpful votes

Question, If I upgrade my CUCM from ver. 8.5.1 to ver. 9.1 will my UCCX server running 8.5.1 still be compatable with this change? Or do I need to upgrade the UCCX server to ver. 9.0.

I am upgrading from UCCX 7.1 to 10.6 and need to know if UCCX 10.6 supports Social Miner and do I need a separate box to install Social Miner or it can co exist on the same UCCX box . Also need to know if Chat and Email Queuing is supported by UCCX 1...

wahab2014 by Level 1
  • 3 replies
  • 0 Helpful votes