Contact Center

When will be UCCX 11 NFR available for purchase?https://cisco.mediuscorp.com/market/networkers/productView.se.work?/nxt/rcrs/proieidentity/=20274Here I can see: Cisco Unified Contact Center Express (CCX) 10.6(1) (11.0 coming soon)I have already UCCX ...

Hello, I installed and configured the EmbeddedWebAppSampleGadget - 10.5.1 in my lab and everything works fine. except for height of the Window . I tried to edit the config file in Finesse to add ?gadgetHeight=500 and it does not work.  Does anyone kn...

Hi! Our client have the problem with Cisco UCCX. Sometimes inbound calls are unexpectedly drop after 4-5 minutes of talking with agent. And some calls with duration more than 5 minutes are OK. All other calls to CUCM it's Ok. Problem only with calls ...

Dears,I am not able to make Agent Based Outbound Call using Finesse (in UCCX 10), while for IVR Based Campaign the OB calls can be dialed. I have enabled ccsip messages Debugs on the Gateway for Agent Based OB call i cannot see any sip messages in lo...

Hi all, Currently in Finesse, there is no option to Skip, Skip-Close, Skip-Next while previewing the record. Are we able to enable them or these are no longer applicable to UCCX v11 outbound? Thanks! -JT-

I have a customer using UCCX v9 with inbuilt CUIC for historical reporting however they are hitting a limit of only 8000 rows being returned on queries. Is there any way around this limitation by using the CUIC? (Not through external SQL queries as m...

Hi, How can i login to finesse with  single user to different extansion each (without extansion mobility include) as far as i know, i can choose only one ipcc extansion in cucm manager end user . tk shoham  

I recently upgraded a customer from 8 to 8.5 to fix an issue and have run into a new one.For three agents I've gotten the error message: "Login failed due to a configuration error with your phone and JTAPI or Unified CM. Contact your administrator."F...

HI Is it possible with finesse 10.6 to make a whisper call (possibility for a supervisor get into a conversation with the agent without the client hears) or un third party is required? thanks you Maud

Hi all, i heared there is a way with Firefox to bring the Agent a Popup with some informations e.g. call Var.when a call arrives and Firefox is at the background. Anyone have a idea how to do this? Best regardsMichael

I am running CCX 10.5 with Finesse as the desktop for the agents. I upgraded this customer from CCX 7.0. Their agents don't like the default desktop that breaks down the calls waiting by CSQ. They are looking to get something that mimics the Agent Re...

Hi Guys, I want to debug callmonitoring but when I typed debug callmonitoring it gaves me !! call monitoring disabled !! why? before it was working! thanks for all Mohammad Saeed

I'm setting up a new CUCM v9.1.2 CUCM cluster, and a single UCCX v10.5 server.  My CUCM cluster has 4 servers, all services have started, database replication looks good.  I installed a new UCCX v10.5 server, but I can only see one CUCM server for AX...

Hi , We are coming across the issue with delay in audio path being heard by customer. Though the agent begin his/her welcome script after the call is being answered , it was never heard by customer . even from voice recording also their is no welcome...