Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
We are working on developing an interface to Contact Center Express using the API. In some of the Agent State and Call Event messages we are seeing CSQID=4294967295. This doesn't make sense since we don't have a queue with that number. Can anybody...
In webview logout report... there is a code 20002... Which references a forced logout.... Cisco states that its essentially when another agent tries to log onto the system when an agent with same login is already logged in. Is this the only sc...
Hi,I am facing error while saving changes on agent re-skilling tool. I am unable to open the web interface (https://ServerIPAddress/reskill) and can do changes as well. But below mentioned error is coming when we press save button.Unable to establish...
Hello , I am trying to find out if it poosible to write script that calls a specific number and after that number answer the call(ivr)the script will specific numbers in to the ivr. phone->script->call ivr ->ivr answer->dial specific digits Thank yo...
Im working on prioritizes Queues over other ones. but I try to drop the "set Priority before the resources and is not letting me. I hope this is a simple fix. In this case I need to prioritize the HELP WL from HELP AT Queues. what about if I insert t...
HiWe are planning to install a reliable backup solution for our UCCE platform ( ESX(i) 4.x & 5.x )if someone can share the details of Cisco recommended VM ware backup solution for UCCE 8.5 , it would be really helpful . RegardsRenni John
Hi Community,Recently we have upgraded our UCCE system to 10.0.1 and I would like to disable Agent Greeting buttons displayed on CTI toolkit 10.0.1; because we are not giving this feature to agents and was not there earlier.Please help me with the pr...
Hi,I have a customer who wants VPN less access to Finesse server for agents from remote locations and for home agents.. we are thinking of using NAT here.Summary of the Architecture: 2 DCs (UCCE Side A and Side B), centralized call termination, VGs i...
Can a customer temporarily install UCCX8.5 on ESX5.5? I understand that this is not a supported deployment. The customer does not intend to run this in production. The goal is for the customer to implement 8.5, rehost some licenses and then upgrade t...
Database team has to perform a failover from one of the papps databases in our HA environment. when they did a test run I could not resolve to the new ip address using CLI in UCCX. I have looked all over for command to flush DNS can not locate. Pleas...
Hi,I have this customer with a lot of voice prompts uploaded to the CCX server, is there a way to see if the prompt is in use or last date it has been accessed.?Or is it the hardway and look into all the scripts.?/David
Hi all,I used the Get Digit String to pull a 4 digital numbers (stored as variable sYear) from a caller, this number is obviously stored as a string. Then i used 'set iYear=sYear' to conver this string to an integer.I debuged the script, when I enter...
Hello,We wanted to monitor CVP , I wanted to know if there is any document that could help in choosing what error messages can be looked to find the status of the Call Server-Sri
I am using this CVP 2 option Voice Element to verify an phone number input. The system does not recognize that a 1 or 2 was pushed. Has anyone run into this before?
can more than one agent be logged into Cisco agent and Cisco Supervisor only shows one name however not all agents are showing up on the screen? what does reason 33 mean when it says Supervisor not ready?
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