Contact Center

Hello! 1st I want to say that i DID search but all the solutions I found didn't work. We have a support team that have two extensions configured on each device, like this: 1st ext: 6666 > CALL FWD ALL TO > 6661 2nd ext: 96666 6661 is the thrigger ...

Hi all,I'm integrating QM and Finesse, but i couldn't find 'FinessePlayBackGadget-10.5.1' fle on the fold 'C:\Program Files\Cisco\WFO_QM\Jetty\-work\cone_ui\webapp\gadgets', is there anybody know how to fix this?Thanks in adbvance.

Hi All,Has anyone used CUCILync 10.6.2 on UCCX 10.6?Am seeing a problem where call history in the UC client is only showing the CTI ports name and numbers and not the original callers as it does when using an IP phone or CIPC with an agent.Thanks.

We currently run CCX v8.5. We have a few teams, and based on team, resources (agents) have different skills. Assigning the sets of skills to resources is a tedious process. Is there a way to create groups or templates of skills, that can be assigned ...

Dear All, I have UCCX 10.6, Social minor 10.6 along with MS Exchange 2010.i can see email in social minor feeds as below but on in finesse.But in finesse i am unable to see Ready\Not ready for chat and email button , which is default feature. pic is ...

Hi all, In my environment, the UCCE-CVP is centralized in Country A while I have several remote offices with just VG (call terminated locally) & agents. Because of the high utilization of the WAN, there's a delay is getting/playing the prompts to the...

Hello, I have an issue with CUIC , Getting below Alerts ''UsedDiskSpace : 90 MessageString : Common Disk utilization hits LWM! AppID : Cisco Log Partition Monitoring Tool ClusterID'' Let me know where I can set up purge option or other suggestion t...

Hello All, I have an issue with the data purge in my uccx server. We have configured the details if the DB size exceeds 80% then purge data at 12:00AM. But this does not happenned and still we are getting alerts. Is there a way to see when does the ...

Dear Experts; We have one customer with call manager 7.1 and this is out of support from cisco and they are migrating to 10.5. They have limited phone license so they want to free some unused licenses and when i went through Device--Phone we found ...

Team - We are using Finesse - 1.0.5.1 in IE 10 when finesse is minimized it automaticlaly popups when call reaches agent, I understand its default funtionality of finesse in IE it there any option to disable POPUP of Fiensse screen and allow the agen...