Hi
UCCX 7.0(2) (Upgrading to 10 in 1 day - will be reusing these same scripts - dont know if issue is I am on an old application and it's buggy or maybe the Windows OS is old and cuasing issues - I have restarted the server s in HA)
This has been working in Ver7 for years until just last 24 hours.
Agent is seen in Supervisor (CSD) as Ready ,. Call processes through script step in the main menu/ initial script, goes to subscript to queue the call to the CSQ ,, the Get Reporting statistics step goes to see: Agent logged in , Agents in Ready, but does not send the call to the agent.
There are 3 options on the main menu, all 3 options send caller to subflow script to authenticate them, then 1 option goes to subflow script for caller to enter existing ticket lookup, and then goes back to main menu (which the other 2 options do after they authenticate) which then goes to subflow script to que the call. THis que the call script is where the Report Statistics looks for the Agent in Ready.
And ultimately now not sending the callers to the Agents in Ready.
MIVR shows:
%MIVR-ENG-7-UNK:Execute step of Task 47000000084 : AgentLoggedIn = Get Reporting Statistic (Logged-In Resources[Q1CSQ + "-" + Lang + "-CSQ"] from CSQ IPCC Express)
%MIVR-STEP_ICD-7-UNK:Task:47000000084 Get Reporting Statistic: Executing the step ...
%MIVR-STEP_ICD-7-UNK:Task:47000000084 Get Reporting Statistic: Calling getReportingStat() with arguments CSQ IPCC Express, Logged-In Resources, and -JPN-CSQ
%MIVR-STEP_ICD-7-UNK:Task: 47000000084 The value of Statistic Variable of Get Reporting Statistics Step is -1
Does the " -1 " indicate no agents logged in or Ready - if true - not sure why the Supervisor shows agents in Ready.
Where can I look to solve?
