02-02-2015 06:31 AM - edited 03-14-2019 02:23 PM
I was wondering if anyone had a SQL script they could share that would list all of the originating DN's currently waiting in a given queue?
I'm working with UCCX 10 Premium...
Thank you,
Daniel
02-02-2015 07:44 AM
Hi, no, unfortunately, there's no SQL access to that information. G.
02-03-2015 08:00 AM
Just to second Gergely (+5), as no one likes a negative :-)
UCCX doesn't make that available in SQL or elsewhere.
If you really want to, you could try and make it available yourself by logging calls as they enter and exit the CSQs (from DB steps in your script) in your own DB.
Aaron
02-03-2015 11:00 AM
Thanks for the replies guys!
Aaron that's actually the exact route I went... I make a RESTful call to a web service when a call comes in and and then again when it's handled. I also catch on the ContactInactiveException...
So far it's working great!
Thanks again,
Daniel
02-03-2015 11:53 AM
Good work :-)
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