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UCCX 11.6.1.10000-51 // Language pack

Hello!

 

I installed an UCCX 11.6.1.10000-51 and downloaded uccx-language-pack_26-11.6.1.10000-2.cop.sgn available on Cisco web page. When I try install that language pack, the pack is not match with UCCX version.

 

Is there some language pack that work with UCCX 11.6.1.10000-51 version?

 

 

1 Reply 1

Anthony Holloway
Cisco Employee
Cisco Employee
It should work. Afterall, both software options are in the same place on software.cisco.com. Also, this person seems to have installed these two together, because it shows in their "show version active" output.

https://community.cisco.com/t5/contact-center/uccx-11-6-finesse-recent-state-history-live-in-finesse-is-not/td-p/3350043

I don't think you have a version or compatibility issue, I think you either have a software installation issue, or there is a defect preventing you from installing it. In which case, I don't think there's going to be an alternative for you, unless you'd consider upgrading to UCCX 11.6(2), which is better and has some nice new features over 11.6(1) anyway.