UCCX 11.6.1.10000-51

[hkeita]

When i log in, i go UCCX AppAdmin Portal > Tools Plug-ins>

I don't see CISCO Unified CCX Desktop Suite in list of tools.

Please, help me

[Anthony Holloway]

That's expected, since all of the Desktop apps went away in v11.0.

The replacement product/app is Cisco Finesse.

Do you need those older ones for some reason?

[hkeita]

Thank you for your reply.

In fact I'm following a tutorial about "Intelligent Call Distribution" in my setup.

The tutorial tells me that I have to download (Desktop Agent, Supervisor Desktop and Administrator Desktop).

Could you tell me the procedure to follow since these tools are no longer present in version 11.6.

[Anthony Holloway]

Cisco Agent Desktop is now Cisco Finesse
Cisco Supervisor Desktop is now Cisco Finesse
Cisco Desktop Administrator is now Cisco Finesse Administrator

Cisco Finesse:
https://yourserverip:8445/desktop

Cisco Finesse Administrator
https://yourserverip:8445/cfadmin

[hkeita]

Hi Antony,

Thank you for your answer.

But i have another issue. When i log in cisco finesse administrator, it is impossible to register.

Please how to register.

I use my account for lab but nothing register

[Anthony Holloway]

Are you talking about the first tab that shows up, for Context Service? Just ignore that. It's not required. It's a cloud storage area to store info about your customer interactions.