UCCX 11.6/12.0 and Webex Teams

[vnebolsi]

Hello,

Anyone tried to use Webex Teams (aka Cisco  Spark) as softphone for on-prem UCCX 11.6/12.0 as part of Webex Hybrid Call Service configuration?

In theory it should work (just like Jabber), but is it supported by Cisco?

Cheers,

Vlad.

[Anthony Holloway]

Did you check the endpoints section of the compatibility guide?

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat12_0_1.html#Endpoint_Devices