I have an scenario as described below,
- Make IVR Based Outbound call via Campaign.
- Upon successful human answer, invoke the IVR application trigger configured.
- Retrieve the Contact details like, BAAccountNumber, BABuddyName. The values are read using GetSessionInfo.
- Greet the caller using their BABuddyName via TTS.
But whenever I try to read the contact details, I get all the values as NULL. Is there any specific configuration to be turned ON or by default it is enabled. If it is default then why I am not able to read those BA values. Kindly assist me.
Note: The Session Context values in script as follows,
|
"BAAccountNumber"
|
AccountNumber
|
|
"BABuddyName"
|
BuddyName
|
|
"BACampaign"
|
Campaign
|
|
"BACustomerNumber"
|
CustomerNumber
|
|
"BADialedListID"
|
DialedListID
|
|
"BAResponse"
|
Response
|
|
"BAStatus"
|
Status
|
|
"BATimeZone"
|
TimeZone
|
|
"BAFirstName"
|
firstName
|
Your immediate support is highly appreciable.
Thanks,
Priya.K.R.
