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UCCX 11.6 Supervisor Voice CSQ Summary Report

eliegerges
Level 1
Level 1

Dears,

 

I have a UCCX 11.6 and i need to modify Voice CSQ Summary Report on the supervisor Finesse Desktop to show him only the Queue related to his team and not all Queues in this Live Data Report.

 

Any Help

 

Thank you

1 Reply 1

lleweyiss
Level 4
Level 4

On your Live Data  Gadget url  near the end do you see  =CL</gadget>  ?

 

I insert the following  between the '=CL'  and the '</gadget>'

%20OpsDesk

( in my case Team Name is OpsDesk)

 

<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId=728283C210000140000000530A4E5B33&filterId=ResourceIAQStats.resourceId=CL%20OpsDesk</gadget>