Hey AllHelp please meI can't figure out how to implement:The call through the Call Redirect Step has successfully gone to the employee, his phone rings, but he is not there. I want to inform the caller in 10 seconds that the employee is not present a...
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Resolved! ECE 12.5.1 - Agent Availability Check
I am attempting to configure the Agent Availability check for a given Entry Point. I have: 1. Configured the Agent Availability option on the Entry Point to 'Required' 2. Configured the Agent Availability Check Mechanism to 'Absolute' 3. Configured...
Hi Experts While Im doing some scripting for REST API Call, my web server needs exact below message ( including the double quotes) in the Body message, But when I make the REST call UCCX is automatically removing the double quotes characters from ...
Dear all, Currently we deploy a Callback script based in this paper: https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/214522-configure-custom-script-for-callback-fea.html The problem appear in the "Call Redirec...
We have PCCE v11.6 setup hosted across two DCs which is also referred as Side A and Side B Both the Hard drives C: and of ROGGER VM on Side A had been increased by 100GB by mistake which eventually broke the monitoring capabilities (System Alerts Gu...
Hello everyone!We are trying to integrate Live Data gadgets into Finesse desktop. Supervisors could use the LD gadgets but agents couldn't. They see error message "You are not authorized to perform this operation. Please authenticate with valid crede...
Hi I read on design guide PCCE 12.5 for HA virtualization for PCCE. below the capture https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/design/guide/pcce_b_soldg-for-packaged-cce-12_5/pcce_b_soldg-for-p...
Hello Everyone,We have 2 applications and 1 CSQ. Each application represents different departement. The supervisors from each departement mainpulate their own agents by adding and removing to/from this CSQ. The challenge I have is to provide a custom...
We need to import stored procedure into db_cra for customized report definition. According to our understanding, the new procedure would be stored under "uccxhruser"' user. However, after we imported, we cannot add report definition based on these ne...
Has anyone ever seen an issue where you pick up a call coming through Cisco Finesse, and instead of a caller on the other end, it is hold music playing? That just started this week and we do not know why.
Hi, We have existing environment with Cisco UCCX 12.5 which need to be migrated to another UC cluster. we partially did the migration including relocation to another host, IP, DNS and Domain changed but issue is related to RmCm which is stuck on "ini...
I have a really old UCCX script that prompts for auth codes. The first version of it queried a SQL database. The admins where having to double enter this in 1 CUCM cluster and the SQL database. In CUCM 9, I was able to figure out how to make an AXL c...
We are using a 3rd party AI solution to provide an omni-channel experience from CVP 12.5 with the 3rd party solution executing VXML on the common VVB component. Is there a way to interrupt the VXML dialog state without the caller pressing a DTMF key...
I am looking for a document that will provide the rpm versions for the specific versions of UCCX. We have a 11.6.2 installation and Tomcat is EOL/Obsolete, I need to produce documentation that this is resolved in a future release. I have found this...
Hi, i'm having difficult time getting a report to show how many calls went on specific skill. I have CCX script that has a menu with multiple options, all options are under the same queue, these options are mapped to CCX skills.I need to get a repor...
