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Beginner

UCCX 12.0(1) Web Admin service down after fresh install

We have just implemented UCCX 12.0 for staging and testing.Write after the installation we could not access the <IP Address>/appadmin page. followed the installation guide and it does not show any steps required after the fresh install. 

 

any ideas? 

 

Utils service list 

 

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Password Reset [STOPPED] Service Not Activated
Name Service Cache [STOPPED] Service Not Activated
Entropy Monitoring Daemon [STARTED]
Cisco SCSI Watchdog [STARTED]
Service Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CallManager Serviceability[STOPPED] Commanded Out of Service
Cisco Certificate Change Notification[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco Identity Service[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STOPPED] Commanded Out of Service
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STOPPED] Commanded Out of Service
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STOPPED] Commanded Out of Service
Cisco Unified CCX Administration[STOPPED] Commanded Out of Service
Cisco Unified CCX CVD Dependent Webapp[STOPPED] Commanded Out of Service
Cisco Unified CCX Cluster View Daemon[STARTED]
Cisco Unified CCX Configuration API[STOPPED] Commanded Out of Service
Cisco Unified CCX DB Perfmon Counter Service[STARTED]
Cisco Unified CCX Database[STARTED]
Cisco Unified CCX Perfmon Counter Service[STARTED]
Cisco Unified CCX SNMP Java Adapter[STARTED]
Cisco Unified CCX Serviceability[STOPPED] Commanded Out of Service
Cisco Unified CCX Voice Subagent[STARTED]
Cisco Unified CCX WebServices[STOPPED] Commanded Out of Service
Cisco Unified Serviceability RTMT[STOPPED] Commanded Out of Service
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Platform Administrative Web Service[STOPPED] Commanded Out of Service
SNMP Master Agent[STARTED]
SOAP -Log Collection APIs[STOPPED] Commanded Out of Service
SOAP -Performance Monitoring APIs[STOPPED] Commanded Out of Service
SOAP -Real-Time Service APIs[STOPPED] Commanded Out of Service
System Application Agent[STARTED]
Cisco Finesse Tomcat[STOPPED] Service Not Activated
Cisco Serviceability Reporter[STOPPED] Service Not Activated
Cisco Unified CCX Engine[STOPPED] Service Not Activated
Cisco Unified CCX Notification Service[STOPPED] Service Not Activated
Cisco Unified CCX Socket.IO Service[STOPPED] Service Not Activated
Cisco Unified Intelligence Center Reporting Service[STOPPED] Service Not Activated
Cisco Unified Intelligence Center Serviceability Service[STOPPED] Service Not Activated
Primary Node =true

1 REPLY 1
Enthusiast

Re: UCCX 12.0(1) Web Admin service down after fresh install

Cisco Tomcat and Cisco Unified Cluster View Daemon are responsible services for CCX Web Admin.  Try resetting them.

BTW, what do you see when you try to open the web page, any error ?

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