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UCCX 12.5 CSQ Limit

catkins101
Level 1
Level 1

Has anyone ever reached the CSQ limit per agent? I was wondering what would the result be since the agent is limited to 50 skills, but the agent could match more than 25 CSQs if they all contained just one common skill. When you apply too many skills I believe you get an error stating a maximum has been reached, but you don't set CSQs with the config. At what point would an error be shown? Would the agent not be able to log into Finesse??

1 Accepted Solution

Accepted Solutions

catkins101
Level 1
Level 1

After further research, it appears the message is displayed when the skills associated with the CSQ are applied.

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1 Reply 1

catkins101
Level 1
Level 1

After further research, it appears the message is displayed when the skills associated with the CSQ are applied.