My customer has a UCCX ver 12.5,where some agents are reporting issues with finesses service.
They are experience forced logouts from Finesse on READY STATE or TALKING STATE, and on collected logs we have detected REASON CODE 255 ( connection failure between the Cisco Finesse Desktop and the Cisco Finesse Server.).
When I checked CUIC "Agent Login Logout Activity Report" those agents has several Connection Failure forced logout daily.
Could you please tell me where I can find root cause of these "Connection Failure forced logout"?
Or any options for troubleshooting this issue?
I really appreciate your help
