Hi Expert,I've the below requirement, caller_X calling in to the main line/script_A from the PSTN, the script routed the calls to the agent_A. Here the calling party is caller_X, and the called party is script_A (mainline number). When the agent_A co...
Hello,I want to integrate Cisco Finesse with Dynamics 365 Onpremise (with ADFS) for having Screepop feature.It means when the agent receives a call, the CRM client screen is automatically opened inside the Cisco Finesse agent.The CRM client is to be ...
HiIn my lab I installed UCCX 12.5.(1)SU2 from scratch and I saw that the file manager doesn't start. I re-installed again, and same issue. When I install 12.5(1)SU1 from scratch, I have no issuesI something needed, or changed for SU2 ? Thanks JH
I am trying to use the Get Call Contact Info step to allow callers who dialed a certain number to reach a script the ability to skip the UCCX menu options that exist (voicemail jail) and proceed directly to the queue.I see the following has been crea...
Hi ,I need to change the calling number when the call goes to Agent/External number. How to change the calling # in UCCX script ? Thanks in Advance.R Rao.
Hey, am trying to create script for two extension and want to treat both in different manner, like one person 1 called in our CCX, and he's paid user so i want special prompt and special agent for him and the other user call in he will be welcome wit...
I'm looking for recommendation on alternative options to notify agents about the type of CSQ inbound call. I know Cisco Finesse does display the notification/toaster in the bottom right of the screen. The option is not very good because it forces t...
When I log into UCXX everything looks fine. When I go to "applications" and try clicking on Prompt Mtc. or Script Mtc, my screen does this and I can't do anything. Picture is attached. Any help is greatly appreciated.
The customer's UC and CCX environment has been configured to use Secure RTP everywhere for PCI compliance. Agents use both jabber and physical phones configured for SIP TLS/SRTP. The CCX server is configured with a script that allows the caller to re...
Hi - there must be a limitation on showing the Calling Number(@param6) in the CCDR report - it say only 32765 available...so how can i run a report on a single number when im not able to select it ( it is probably beyond the 32765 available) It is t...
We have a PRI from the carrier and on CUCM it is a SIP Trunk. We have a company that handles after hours calls through of UCCX. We have a Call Redirect to the company's number but they want to see the caller's telephone's number and not our Caller...
