Has anyone ever seen an issue where you pick up a call coming through Cisco Finesse, and instead of a caller on the other end, it is hold music playing? That just started this week and we do not know why.
Forum Posts
Hi, We have existing environment with Cisco UCCX 12.5 which need to be migrated to another UC cluster. we partially did the migration including relocation to another host, IP, DNS and Domain changed but issue is related to RmCm which is stuck on "ini...
I have a really old UCCX script that prompts for auth codes. The first version of it queried a SQL database. The admins where having to double enter this in 1 CUCM cluster and the SQL database. In CUCM 9, I was able to figure out how to make an AXL c...
We are using a 3rd party AI solution to provide an omni-channel experience from CVP 12.5 with the 3rd party solution executing VXML on the common VVB component. Is there a way to interrupt the VXML dialog state without the caller pressing a DTMF key...
I am looking for a document that will provide the rpm versions for the specific versions of UCCX. We have a 11.6.2 installation and Tomcat is EOL/Obsolete, I need to produce documentation that this is resolved in a future release. I have found this...
Hi, i'm having difficult time getting a report to show how many calls went on specific skill. I have CCX script that has a menu with multiple options, all options are under the same queue, these options are mapped to CCX skills.I need to get a repor...
Have an API setup to delete a record and return me the identity on deletion. I'm getting a 200 back but the response value appears to be empty. This works in postman and from the swagger for the API. Does a Delete in a Make REST Call in CCX not ex...
Hello, I want to extract Agent Detail Report From Historical Reports section by APIs.but after searching web did not found solution. Anyone can point me to right documentation to fulfill my requirements. -Thanks for your time
Hello Experts , We have an issue in UCCE 10.5 that some agents showing in reports that they made a lot of internal calls while after our test , we found that even you open and close the line reflect as an internal call , we need to check the accurat...
I ask for help. The caller dials the number that is recorded in GetDigitString. The next step is if GetDigitString is 4 or 6, send to CallRedirect. I can't understand how to OR enter in IF (((. InputGetDigitString.length() == 4 | 6 does not work
Helllo Experts,I am building a script in which we have one call and two CSQs. CSQ1 and CSQ2The call comes in and needs to be answered by the first available agent in either CSQ1 or CSQ2.Please note this is not a overflow situation. Here're the soluti...
I am looking for documentation for pulling reporting data directly from UCCX as opposed to scheduled report exports in CUIC. Does anyone have a link to a doc or experience with setting this up?
I am configuring a script that ask the caller(employee) to input id number, then the script should go to Active Directory and validate the entered ID number if the ID number exist in the AD then proceed to next step in the script if not halt and go t...
Hi, We have a new Finesse cluster on v12.5 and I'm trying to create some call variables to pull through to the Finesse desktop/webpage. I can pull through the data, but the names remain as "call variable 1" etc. See screenshot. I can't seem to chan...
This is on an older cluster, 10.6, but is effecting all agents, when launching finesse in any modern browser the reports (gadgets) never load. Within IE an error is reported to contact an administrator. Opening dev tools I can see that there is a 404...
