uccx 12.5 integration of a telephone ivr with banking system or external database.

[yiosepvaldes]

There is some guide or documentation where I can support or someone who can guide me in knowing the protocols or programming languages with which I can integrate a traditional ivr script to a general banking network for example to make a query or block a product.

that uccx version 12 can be integrated natively or on its own without depending on third-party applications or platforms, for example without web server between the uccx and the banking database.

[Thomas G. Johannesen]

Hey Y.

It all depends of what kind of integration your banking system has.

For one of my customer (also a bank) i use the MAKE REST Call step to integrate directly to they banking system. This is returning JSON  that i then make my routing strategy from (if the customer has account (and have many ), apply for a loan etc.).

I make the call with a user pin and they number (in the body of my rest call) so I validate them to the banking system.

You can read more of the MAKE REST CALL step her

UCCX REST/JSON Post - Page 2 - Cisco Community

The rest step can alse return XML or what you want - depends of you service you are calling

You can also integrate directly thru SQL if that what you want instead.

For both of these you don't need a middleware server, both integrate directly from the UCCX server.

What kind of integration does your banking system has ?

Regards

Thomas

[yiosepvaldes]

Thank you very much for your prompt reply. I see that you have good practical experience in the subject, I would like to be able to support me with you in the basic guide of where I can read or study the subject.



It is my first practical business case that I will be able to carry out.



The question you ask me about the banking system, I am in the next few days to get a session with the final client, to see a part of what they currently have, how they integrate it into the platform they want to replace; and thus be able to answer the question and understand a little more the depth of the scope in which I am going to enter. For the next week I hope to have a more concrete answer about what language or type of programming socket they use, and later to be able to evaluate what options or paths I can take to achieve the objectives.



Thanks a lot.

[Thomas G. Johannesen]

For the Database integration you need premium agents, and for using the MAKE REST CALL you only need an enhanced license