Contact Center

Call flow:Ingress GW -> CVP -> Label 20480(in routing script) -> CVP -> CUBE If i send call asis, then CUBE answer "486 Busy here" but CVP send to IngressGW "302 Moved Temporarily"If i modify Remote-Party-ID to "--CVP <sip:aaa@bbb>", then CVP send to...

Do I have to use the Finesse client [Answer] button to trigger the workflow or can I use any endpoint(Jabber[Answer] or Cisco Desk Phone(off-hook/answer) to trigger the workflow? The workflow works if I use the Finesse/Answer button but it doesn't wo...

I built a new Skill in Finesse, assigned the Resources and they are able to take calls. They are not able to see the calls in their Agent CSQ Statistics Report window. 

Hi team,+++++CUCM cluster version 12.xUCCX cluster version 11.6(2)Jabber version 12.0.1+++++I am with an affair almost one year old. Agents complain about Finesse disconnection and status change. They all use Jabber 12.0.1 for Windows.It's very evide...

Hello , We are using uccx version 11.6 and we have PRI gw for outbound calls. We are planning to use audiocodes sip gw for our calls so I have some quesitions . if we use audiocodes sip gw for uccx outbound calls , I guess we wiil encounter a problem...

Hi,is there anyway to record calls made from Jabber for iphone for an agent in UCCX in AQM?I know we can record calls made by Jabber for windows, but what about jabber for iphone and android?

Hi,I have aqm 11.5. Can we record voice recording in separate folders for different regions. ? I am using cucm, uccx 11.5 for contact center and ip Telephony. We have clients in different regions using the service. I want  voice recordings in differe...

Hi All, We have a UCCX 11.6 cluster with socialminer integrated on premise exchange server. It is working fine but some of the email is showing in Cisco Finese desktop after long time 3 to 4 hours delay.What could be the possible issues Thank you so ...

HelloI am owner of th samsung tab a and i i try to connect with the webex and the webex show me  this message: we cannot verify the site because the certificate is not trusted. do you want to continue?   what i have done to work the webex to my table...

in our implementation a script for message recording is deployed. An agent using a 8851 with g711ulaw codec calls in a specific trigger in order to record new messages, that then are uploaded to uccx. we need to replace the phone with jabber for remo...

Hi GuysI need some assistance with building a callback script for UCCX. I tried searching the forum but was unable to find one.Here are my platform versions:- UCCX 8.5- NO Outbound Dialer ( Is it possible to build a callback app using place call & to...