UCCX 12.5 Show Dashboard or two Reports in Finesse Agent Desktop

[thedd]

Hi,

i have copied and modified a real time data report for example UCCX Live Data -> Supervisor -> Voice CSQ Summary Report.

This Report has been added to a Dashboard.

When everything is working as expected there should be two real time data reports in one Dashboard.

Now i wanted the Dashboard to be shown in the Agents Desktop what i am not able to get running.

So i had a look here https://github.com/CiscoDevNet/finesse-sample-code/tree/master/CUICSampleGadget and as i am using a Version >11.6(2) i should be able to use the out of the box CUIC gadget (LiveDataGadget.jsp or HistoricalGadget.jsp) to embed CUIC reports in Finesse.

Well this seems to be my solution as i only have to add two Gadgets in the XML Desktop Layout:

<id>home</id>
                <icon>home</icon>
                <label>finesse.container.tabs.agent.homeLabel</label>
                <columns>
                    <column>
                        <gadgets>							
                            <gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId=76D964AD10000140000000830A4E5E6F&filterId=AgentCSQStats.csqName=CL&compositeFilterId=AgentCSQStats.AgentIds.agentId=loginId</gadget>
                            <gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&viewId=5C626F9C10000140000000600A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget>
		            <gadget>https://my-cuic-server:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId_1=E9ECBEB310000171000000680A0A140A&filterId_1=agent.id=CL%20teamName</gadget>
			</gadgets>
                    </column>
                </columns>

The Chapter Unified Intelligence Center Gadgets in Cisco Finesse describes how these Gadget Links work and how they can be edited but i am not able to include the copy of the report i created.

Has somebody done something like this before?

Is it possible to add a Dashboard to Finesse?

I already tryed the webview and CUIC Gadget as 3rdpartygagets before but this results in an error as the Finesse Desktop Agent then tryes to access two different ports on my CCX and i see this Error in the Development Toolbar of Firefox

The translation of this Error is:
Loading vorbidden as X-Frame-Option from URL:8444/cuicui/ermalink.... Website does not allow cross origin Frames from URL:8445/dektop/container....

[dekwan]

Hi,

Starting 11.6(2), CUIC does not allow authenticated permalinks as embedded iframes (which is what a gadget is) within other domains. If you must use authentication for the report, you have to use the out of the box CUIC gadget (LiveDataGadget.jsp or HistoricalGadget.jsp) like you have attempted. Unfortunately, I don't have too much experience adding custom LiveData reports to Finesse. Hopefully others in the community can chime in.

Thanx,

Denise