cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
212
Views
0
Helpful
1
Replies
Highlighted
Beginner

UCCX 12 Upload Prompt by Supervisor

Hi,


I want to ask if there is anyway for Supervisor to upload a new prompt to the Prompt Repository?

 

The reason being that there are 2 separate teams that manage UCCX, business team manage the actual Contact Center BAU and IT team manage on the infra / admin part. Hence business team are not allowed in the administrator list of the UCCX Admin Page.

 

 

Thanks,

 

1 REPLY 1
Highlighted
Cisco Employee

You have to have admin rights to upload prompts via web.

You might want to give your Supervisors an option to the change on Apps via APIs
https://developer.cisco.com/docs/contact-center-express/#!modify-application/sample-request-with-ivrsurveyname

Kostia