I want to do is to capture the ivr step values in UCCX 12.x which caller has selected OR i can say is i want to know which DTMF buttons pressed by caller. Overall is to analyse caller journey on IVR at end of the day / week / month.
Suppose i have IVR where i greet customer at Welcome step then announce Language selection on Step-2 and then announce MainMenu at step-3 and agent transfer at step-4.
Scenario-1: if customer dropped the call on mainmenu then i should able to capture welcome,language selected,mainmenu
Scenario-2: if customer call routed to agent then i should able to capture welcome,language,mainmenu,agenttransfer
After this write to SQL database.
Anyone has done this before i am trying to achieve but not working out.
*** Please rate helpful post. Please mark as answer if it solves your problem/query. regards, Ritesh Desai
You will most likely want to write after each checkpoint, as to not have to worry about the script crashing on you, before you do write it, if you chose to catch the contactinactiveexception and write it once at the end of the script.
Also, if you simply didn't know how to concatenate strings, you can do that like this:
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