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Hi Team,I am trying to install #PCCE 11 6 lab mode gone through each step of the Cisco installation guide and followed all steps.At the #PCCE admin login page Deployment Type selected as  Packaged  CCE  Lab mode got below erroError occurredInternal S...

HiCan somebody advice below , thanks in advance  Currently we are using UCCE 11.5.1 version with VXME 10.6 installed in windows 2008 , jabber version 10.6. 1. What is the latest VXME version that supports UCCE 11.5.1?2. What is latest windows server ...

Hello,   Good Day. We are planning to integrate UCCX/CUCM(Finesse) to the SAP C4C CRM.   Our goal here is to to integrate our inbound calls and have SAP C4C and automatically identify the phone number, customer and have a pop-up on SAP C4C with the l...

Hi,I try to use the UCCX script editor to make a REST call to azure MS Dyn but with Skript editor the response is "Client response status: 412" "java.net.NoRouteToHostException: No route to host (Host unreachable)". If I make the same REST call in po...

Hi AllThe Finesse Supervisor has somes Agents with Recent State History with Duration Negative Values. What is means? How to explain this to Supervisor?TIACristian

Greetings, We are in the process of designing a call flow for a new CCX 11.6.2 HA Premium cluster, and need to confirm the maximum number of agents that can be assigned to a CSQ. In this application, we may have up to 200+ agents servicing one CSQ wi...

Hi all, We have had an issue in our center with potential call avoidance. What we believe is happening is that some agents are opening up their phone line then closing it down putting their time in ready back to zero seconds and hence to the bottom o...

I have a major business line interested in exploring auto-answer options. I understand that some of the pros of auto answer are lower ASA times and fewer RONA calls...what are some of the potential issues of auto answer? Other pros? Caveats?

Hello Community,A UCCX cluster is facing high CPU alerts every hour.The performance log shows the total amount CPU and, it's really higher when the alert is generated.However, the same log does not shows an specific process with an unusual CPU usage....

Hello, we have one requirement, we want to customize the CCX dialer for campaigning. Can we customize CCX dialer? Regards,Mangesh

For Courtesy Callback, can deploy two different callbackentry apps (each with unique name)?  We have a customer for which one business unit wants standard out of the box CCB (single queue) and a separate business unit for which they have numerous que...

Hi,Iam new to UCCX, i have to configure CSQ1 to CSQ5 (five queues) in such a way that each queue will have 3 or 4 agents in it.some agent will be common to some CSQ.Earlier i thought it is not possible, after some help i came to know that i can do it...

Hey experts, i've been trying to add instance in web setup but. idk  what's wrong coz whenever i click on add button nothing happend i can't even add router logger or anything except login, i have installed ICM 10.0 and one more thing i installed ICM...