UCCX -2 triggers using 1 script. Require VIP priority for one of the triggers.

[bfollmer1]

Hello -

My company uses UCCX 10.5.    I need to add high priority to 1 of 2 triggers that I have going to a single script.  Any support from the community or basic scripting examples for this type of requirement is greatly appreciated.  Thank you !

[Amit23 · Accepted solution]

Hi, you might want to use the Get Call Contact Step to identify the called number, and if it matches (If step) your VIP number, you can use the Set Priority step to adjust call priority

Set Call Priority for specific incoming number or trigger | Contact Center | Cisco Support Community

As suggested by Gergely, you would need to use the Get Call Contact Info along with Set Priority step to achieve this. Below is the link wherein you can find Scripting Guides for all the UCCX versions, take time and go through them if you just have started with Scripting and stuff:

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-cont...

[jim-j · Accepted solution]

If you want to set things based on the trigger, get the trigger name and run it through a switch statement like this:

Accept(--Triggering Contact--)
trigger_str = Get Trigger Info (Name)
Switch String (trigger_str)
  1111 Set Call Priority...
  2222 Set Call Priority...

where "1111" and "2222" are trigger extensions.

[bfollmer1]

Thank you very much for sharing your UCCX knowledge. 

I received 2 responses, which helped me get through the required configuration.