10-17-2011 07:51 AM - edited 03-14-2019 08:43 AM
Hi dear all,
i am new with Uccx. Is that recording agent chat logs ? If is that possible how can i see chat logs ?
thanks
Solved! Go to Solution.
10-19-2011 04:51 AM
Hi Baris,
The supervisor would see any chat transcripts with agents in the same directory on their PC; C:\Program Files\Cisco\Desktop\log\transcripts.
You could also view the chats in the FCCServer logs. From the RTMT, download the Cisco Desktop Call/Chat Service logs. You will need to search on the lines that are referring to the chat;
Example
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2096] sendMsg: Begin. senderUserType: Agent, senderExtension: 2001, messageType: Chat-Supervisor, message: test, destinationId: supervisor, messageDuration: 0, Priority: 0.
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2106] sendMsg:
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2126] sendMsg: Sender is an agent, using display name: agent one.
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2336] sendMsg: Supervisor message.
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2357] sendMsg: Sending to supervisor: supervisor.
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[5266] _sendSendMsg: Begin. destType: <1>, destID:
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[5286] _sendSendMsg: Supervisor job ID:
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2096] sendMsg: Begin. senderUserType: Agent, senderExtension: 2001, messageType: Chat-Supervisor, message: test, destinationId: supervisor, messageDuration: 0, Priority: 0.
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2106] sendMsg:
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2126] sendMsg: Sender is an agent, using display name: agent one.
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2336] sendMsg: Supervisor message.
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2357] sendMsg: Sending to supervisor: supervisor.
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[5266] _sendSendMsg: Begin. destType: <1>, destID:
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[5286] _sendSendMsg: Supervisor job ID:
I hope that helps you out.
Joe
10-18-2011 05:16 AM
Hi Baris,
At the agent PC navigate to C:\Program Files\Cisco\Desktop\log\transcripts. The folder will only be present if the agent has used the chat function of CAD.
Regards
Joe
10-18-2011 11:26 PM
Hi Joe,
I am wondering about logs recording at the server ?
also supervisor can see agent chat logs?
thanks.
10-19-2011 04:51 AM
Hi Baris,
The supervisor would see any chat transcripts with agents in the same directory on their PC; C:\Program Files\Cisco\Desktop\log\transcripts.
You could also view the chats in the FCCServer logs. From the RTMT, download the Cisco Desktop Call/Chat Service logs. You will need to search on the lines that are referring to the chat;
Example
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2096] sendMsg: Begin. senderUserType: Agent, senderExtension: 2001, messageType: Chat-Supervisor, message: test, destinationId: supervisor, messageDuration: 0, Priority: 0.
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2106] sendMsg:
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2126] sendMsg: Sender is an agent, using display name: agent one.
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2336] sendMsg: Supervisor message.
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2357] sendMsg: Sending to supervisor: supervisor.
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[5266] _sendSendMsg: Begin. destType: <1>, destID:
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[5286] _sendSendMsg: Supervisor job ID:
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2096] sendMsg: Begin. senderUserType: Agent, senderExtension: 2001, messageType: Chat-Supervisor, message: test, destinationId: supervisor, messageDuration: 0, Priority: 0.
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2106] sendMsg:
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2126] sendMsg: Sender is an agent, using display name: agent one.
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2336] sendMsg: Supervisor message.
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[2357] sendMsg: Sending to supervisor: supervisor.
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[5266] _sendSendMsg: Begin. destType: <1>, destID:
2011-10-18 08:04:54:242 DEBUG [0x31bcba0] CChatServer.cpp[5286] _sendSendMsg: Supervisor job ID:
I hope that helps you out.
Joe
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